F L O O R S U P E R V I S O R

Summary: Serves all guests and associates by assisting in overall daily operations. Responsible for performing all functions relating to the effective operation of the restaurant and perform duties of management in his/her absence.

Reports to: General Manager

Duties and Responsibilities include the following. Other duties may be assigned:

• Knows the GAB mission statement and can execute
• Welcomes guests using the 10-4 rule
• Deliver impeccable guest satisfaction by making it your number one priority.
• Execute 100% table touches, meeting new guests and cultivating regulars to have a positive impact on the financial results of the restaurant.
• Assign duties, responsibilities and stations to employees in accordance with work requirements.
• Promise to uphold the standards of The Goddess and the Baker
• Perform financial activities such as accurate cash handling (opening & closing procedure), deposit preparation, bank reconciliation, and time edits.
• Communicate service needs to BOH and FOH associates throughout the shift; exercise a sense of urgency along with professionalism in everything you do.
• Be an exemplary model for our Goddess brand, both on and off the job.
• Successful completion of the Goddess training program.
• Maintain a clean and operationally functional restaurant which includes; floors, mats, restrooms, trash receptacles, coffee station & equipment, tables & chairs, specials board, office equipment, doors and windows.
• Accurately and quickly operate cash register/POS system. Record data accurately (voids, comps , house charges , paid outs, etc.)
• Contribute to team effort by helping as needed. Communicate with servers and managers/supervisors to ensure guests receive seamless service. Ensure payment and guest service is a smooth transaction.
• “Thank” guests for their patronage. • Be aware of Labor Cost and make cuts accordingly. Be willing to do tasks that will support remaining staff once cuts are made.
• Be aware of Food Cost. Ensure minimal waste by continuous training of FOH and BOH staff.
• Able to perform all FOH job functions.
• Uphold honesty and integrity in all or our relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Accommodates and documents the needs of guests and communicates these needs to appropriate staff
• Orders food, beverages and other supplies as needed.
• Assists with stocking inventory as required.
• Oversees and monitors portion control standards of food and beverages for the staff.
• Resolves guest and/or employee problems or complaints in a timely manner.
• Initiates and oversees in-house promotions for the restaurant.
• Maintains a program for sound employee relations and safety of all employees.
• Performs other related duties as assigned.
• Orientates new employees and provides initial on-the-job training.
• Oversees training functions of the staff and follows the Goddess training guide.
• Develops and maintains the Goddess and the Baker standard by selection, training, compensation, motivation, termination and review of staff.

Skills:

• Oral Communication Skills
• Written Communication Skills
• Customer Relations
• Customer Service
• Diplomacy
• Math Aptitude
• Organization
• Planning
• Professionalism
• Project Management
• Reading Skills
• Time Management
• Computer Literacy
• Lifting up to 35 pounds

Education/Experience: High School Diploma or Equivalent. Prior management experience required.