Director of Product - Hybrid - Montvale, NJ

Director of Product

GOGO Vacations’ unwavering commitment has only ever been to the travel advisor community. Together with advisors, they take travelers where they want to go, to what they want to see. From large groups to long-haul adventures and luxury beach retreats, they help bring unique experiences to those who want to see the world their way.

Established in 1951, GOGO Vacations is a leading global wholesaler offering individual and group vacation package experiences to destinations such as Mexico, the Caribbean, USA, Canada, Europe, and the South Pacific. With a combined experience of over 150 years, GOGO Vacations’ consultants are highly trained professionals who work closely with advisors and hotel partners to provide customized experiences and unforgettably rich vacation packages to all corners of the world.

To learn more about GOGO Vacations click HERE

About The Opportunity

Develop, execute and continually drive the External Distribution product, pricing and merchandising strategy; supporting the vision, strategic objectives and growth plans of an emerging global business.

As a member of the Global SWOT team this role is responsible for articulating and implementing a robust and comprehensive business plan with clear priorities at both a global and regional level. Engage key stakeholders across the organization and with external partners to identify and monitor market trends and nuances across traditional wholesale, trade and API distribution to achieve optimal commercial and competitive success of the business.

Key Responsibilities

• Develop and drive a compelling and strategic product and merchandising roadmap that aligns to the business’ vision and objectives.
• Create and deploy tactical strategies to increase Preferred supplier market share and drive tier-tipping opportunities.
• Develop the oversee the product to market strategy for traditional and non-traditional trade models in each market.
• Define and manage Product Life Cycle - when do we innovate vs retire.
• Report on key KPIs along with actionable insights as recommendations to Global SWOT team.
• Create a range of unique, always-on offers and tactical promotions for the External Distribution business to differentiate from our competitors, increase acquisition, retention and share of wallet.
• Develop, create and nurture strategic partnerships with key suppliers in each region, articulating the plans and strategies of the business to identify and exploit mutual growth opportunities.
• Provide direction to the Americas Partner Marketing leader to maximize co-op revenue and alignment to product strategy.
• Create unique and highly compelling campaigns that add value to agents, drive commercial returns and create differentiation for the brand.
• Create, execute and monitor the brand pricing and revenue management strategy.
• Thorough understanding and monitoring of the competitive landscape to identify opportunity or lack of competitiveness and respond with action plans to overcome or capitalize.
• Work closely with FCTG Revenue Management team to set, monitor and maintain pricing rules for all product types.
• Leadership Provide discipline leadership and direction to the in-country Product team members
• Create the right structure and foundation for a consolidated business.
• Lead by example, self-motivated with a high level of initiative.
• Ensure the global product direction is clearly articulated and adhered across all markets.
• Drive the successful deployment of the Strategy and Plans Create a regular forum of key stakeholders across product, marketing and sales to ensure their understanding and contribution to the creation, deployment and success of the Strategy.
• Ensure everyone knows what the plans and expectations are and create ownership and discipline to deliver within set timeframes.
• Increase TTV, Profit, Net Margin Growth, Total Achieved Margin, and Team Retention

Experience & Qualifications

• Strategic Thinking
  
  • Develop broad, big-picture views with clear short, medium and long term outcomes
  • Understand competitive advantages and threats
  • Identify industry trends and market opportunities
  • Link future thinking and concepts to daily operations
• Influencing skills
  
  • Persuade or convince others to support an idea, agenda or direction
  • Mobilize people to take action
  • Explore positions and alternatives to reach outcomes that gain acceptance from all parties
• Product Knowledge
  
  • Continue to develop a high level of product and destination knowledge
  • Look outside of FCTG to understand market trends and new product opportunities in each market
  • Take a creative approach in developing exclusive product opportunities
• Partnering and building relationships
  
  • Professional and friendly in dealing with internal stakeholders and teams
  • Build maintain productive relationships
  • Establish rapport and build relationships
• Upholds company philosophies and culture
  
  • Takes ownership for successes and failures
  • Demonstrates a belief in FCTG philosophies & values
  • Exhibits a passion for the business and company
  • Encourages a sense of enjoyment in the workplace
• Makes effective decisions
  
  • Makes decisions authoritatively and wisely, after adequately contemplating various available courses of action
  • Makes difficult decisions when required
• Commercial acumen
  
  • Shows passion for improving the delivery of product with a commitment to continuous improvement
  • Understands key business drivers and contributes to success and consistence of these drivers
  • Understands FCTG’s Brand Strategies and works to deliver and offer new Product opportunities
  • Entrepreneurial mindset (identifies business opportunities for the organisation)
  • Considers cost and efficiency when making decisions
  • Understands the levers to pull to increase sales and profitability
• Effective Communication
  
  • Clearly conveys ideas and thoughts to others both verbally and in the written form and actively listens to others
  • Able to identify and decipher messages from non-verbal communication
  • Considers the needs of the audience and communicates in a fashion that will best meet these needs
  • Fosters open and honest communication
• Degree qualified - Desirable
• Travel Industry Experience Essential - at least 5 years
• Travel Product Experience Essential - at least 3 years in a senior product or marketing role

Work Perks! - What’s in it for you:

• We are renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
• Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion
  • Diversity Day: paid leave to observe holiday or cultural celebration of your choice Annual Charity Trip
  • DEI education
  • Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
  • Employee giving program
  • Office Environmental Program
  • 1 Volunteer Day per Calendar Year

Benefits Include:

• Generous remuneration structure
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services
• Generous paid time off policy
• National/International Award Nights and Conferences
• Benefits including vision, medical, and dental
• Employee Assistance Program
• 401k program with partial match
• Employee Share Plan
• Global career opportunities in a network of brands and businesses

Location – Montvale, NJ

If this sounds like the opportunity you have been waiting for then APPLY NOW.

This role can be performed onsite or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com