Starbucks Manager

HIRING IMMEDIATELY
Starbucks Manager

Golden Nugget Lake Charles

“Golden Nugget Lake Charles is a luxury casino-resort that opened in December 2014. The property contains nearly 1,100 well-appointed hotel rooms and suites with private balconies available. It sports an eighteen-hole championship golf course, a private beach and marina, and a luxurious pool complex with private cabanas, a waterslide and lazy river. Patrons enjoy a 2000-seat entertainment showroom, variety of meeting spaces, retail shopping from fine jewelry to resort wear, and a number of Landry’s signature restaurants. The Golden Nugget also includes a world-class casino with more than 70 table games, a poker room, and 1600 of the newest slot machines. We offer an abundance of premier employment opportunities in hotel, restaurant, finance, marketing, entertainment, casino management and much more. If your skills and talents are a match for our needs, we can open the door to your next career opportunity!

Fertitta Entertainment through its various subsidiaries and affiliate companies is a national, diversified gaming, restaurant, hospitality, entertainment and retail organization. We own and operate the Golden Nugget Hotels and Casinos located in Las Vegas and Laughlin, Nevada, Atlantic City, New Jersey and Biloxi, Mississippi. We are also one of the largest full-service restaurant operators in the United States with over 420 locations in over 35 states and 15 countries. We operate restaurants primarily under the names of Rainforest Cafe, Saltgrass Steakhouse, Landry’s Seafood House, Chart House, The Oceanaire Seafood Room, Bubba Gump, Morton’s – The Steakhouse, McCormick’s & Schmick’s and Claim Jumper and Mastros, plus our upscale signature group of restaurants which include Vic & Anthony’s, Grotto and more. We are also engaged in the ownership and operation of select hospitality/entertainment businesses, which include hotels, such as the San Luis Resort, Spa and Convention Center in Galveston, Texas, aquarium complexes, the Kemah Boardwalk, a 40-acre amusement, entertainment and retail complex in Kemah, Texas and the Galveston Island Historic Pleasure Pier in Galveston, Texas.”

Job Summary and Mission:

This job contributes to Starbucks success by executing store operations. This job assists and supervises a team of store team members to create and maintain the Starbucks Experience for our customers and team members. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

Summary of Key Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

• Communicates clearly, concisely and accurately in order to ensure effective store operations.
• Filters communication to the shift team as directed by the store manager.
• Contributes to positive team environment by recognizing alarms or changes in team member morale and performance and communicating them to the store manager.
• Demonstrates integrity, honesty, and knowledge that promote the culture, values and mission of Starbucks.
• Maintains and models a calm demeanor during periods of high volume or unusual events; continues to keep store operating to standard and sets a positive example for the shift team.
• Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
• Engages in conversation with customers to understand customer needs and the needs of the community in which the store is located.
• Maintains regular and consistent attendance and punctuality.
• Models a customer comes first attitude, delivers legendary customer service, and supervises team members to ensure they are delivering legendary customer service.
• Reviews store environment and key business indicators to identify problems, concerns and opportunities for improvement in order to provide coaching and direction to the shift team to achieve operational goals. Communicates ideas to the store manager for broader areas of improvement.
• Supports Director of Beverage in implementing company programs by working directly with shift team to execute action plans that meet operational and organization objectives.
• Supports store operations by recognizing and reinforcing individual and team accomplishments through existing organizational tools and makes recommendations to store manager on new, creative, and impactful methods of recognition.
• Utilizes and provides direction to team members during their shift on the use of operational tools to achieve operational excellence.
• Acts as a coach and mentor to partners by using discretion in assessing performance, providing feedback and coaching to improve team member performance, and effectively recommending employment decisions to store manager.

Summary of Experience:

• Progressively responsible restaurant experience 2 years
• Customer service experience in a restaurant environment 1 year
• Experience in directing the work of others.

Required Knowledge, Skills and Abilities:

• Ability to act with a customer comes first attitude and deliver customer service that meets or exceeds customer expectations
• Ability to use discretion in providing direction to others
• Effective oral communication skills
• Knowledge of the retail environment
• Strong interpersonal skills
• Strong problem-solving skills
• Team-building skills
• Ability to work in a fast-paced and changing environment

EOE

Job Type: Full-time

Shift:

• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: In person

Salary : $184,000 - $233,000