What are the responsibilities and job description for the Service Coordinator position at Golden Touch Home Health LLC?
NYS licensed Home Health Care Agencies serving the NYC five boroughs, Nassau County, Westchester currently hiring bilingual (Chinese English) coordinators to meet the needs of its business growth and Offices expansions.
Services Coordinators will act as the liaisons between caregivers, the clients, their family members, our internal office staff, and other related parties to accommodate the services authorized by Managed Long-Term Care Plans. The Service Coordinators play significant roles in creating job opportunities for Personal Care Assistants while helping clients and their family members.
Intake coordinators will be responsible for processing referrals from community groups, walk-in perspective clients and referrals from current Clients and their family members, and Caregivers, the candidates will communicate with corresponding parties including managed long-term care plans and individuals eligible for home health care services and the family members.
Caregivers Intakes/Enrollment Coordinators will assist home health aid workers completing the employment application forms and gather all the needed documents. Participate and assist with Orientation and In-service training.
Our management team values internal growth and promotion. On the job training will be provided and great learning opportunity
Requirements include:
- Basic offices, computer skills and customer service experience
- Daily data entry of documents and maintenance of patient information
- Friendly working environment and great team spirit Atmosphere
- Bilingual in English/Chinese
- Excellent customer service & follow-up skills
- Coordinate and schedule appointments, meetings, and events
- Detail-oriented with strong organizational skills
- Collaborate with team members to ensure smooth operations and effective communication.
- Previous experience in a customer service role is preferred.
OVERALL DUTIES:
- Coordinate and manage service for individuals receiving home health services
- Develop and implement program plans to meet the needs of clients
- Provide supervision and support to caregivers and the family members
- Collaborate with community organizations and agencies to enhance service delivery
- Maintain accurate records and documentation
```Skills```
- Strong administrative skills, including organization, time management, and attention to detail
- Excellent relationship management skills to effectively interact with clients, staff, and external stakeholders
- Background in social work or related field is preferred
- Strong program management skills, including planning, implementation, and evaluation
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
Job Types: Full-time, Part-time
Pay: $21.00 - $26.00 per hour
Expected hours: 40 per week
Benefits:
- Employee assistance program
- Flexible spending account
- Health insurance
- Paid time off
- Professional development assistance
Schedule:
- Monday to Friday
- Weekends as needed
Application Question(s):
- Which "Coordinator" are you more interested in?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 2 years (Preferred)
- Microsoft Office: 2 years (Preferred)
- Office Work: 2 years (Preferred)
- Coordination: 2 years (Preferred)
Language:
- Chinese (Required)
- Cantonese (Preferred)
- Mandarin (Preferred)
Ability to Relocate:
- Brooklyn, NY 11214: Relocate before starting work (Required)
Work Location: In person