Front Desk Representative

Smile… it’s a small action that makes a big difference!

We have a mission to teach kids how to swim and be safer, in and around the water, while making their experience GOLDEN!

We desire to maintain a “get it“ mentality, a “want it” attitude and the “capacity” to learn and grow professionally and
personally. That is “why” we smile!

Goldfish Swim School Core Values:
● We go above and beyond with every detail to create a GOLDEN EXPERIENCE!
● We believe in nurturing a culture that provides WOW! CUSTOMER SERVICE.
● We do the right things, make the right decisions and treat people with INTEGRITY, COMPASSION, and TRUST.
● We meet and exceed expectations, so you see EXTRAORDINARY RESULTS.
● We make a big deal about life’s accomplishments by remembering to CELEBRATE!

Our team is growing, and we are looking for team players who are enthusiastic, have a can-do perspective, and enjoy working with kids. We provide paid on-the-job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile, too! Full time and part time positions available!

Role: Front Desk Customer Service Representative

Summary: Promotes quality customer service and processes first point sales and registration transactions. Acts as the first point of contact for potential and current Buffalo Aquatics, LLC customers and is responsible for presenting a positive image for the company.

Primary Responsibilities:
● Addresses inquiries via phone, digital and in person and follows up timely
● Checks in students on the attendance tracking system and prepares lesson schedules for team members
● Resolves account matters and contacts guests for clarification purposes
● Maintains cleanliness of areas: front desk, Snack Shack, changing rooms, restrooms and observation space
● Updates informational displays with accurate and timely promotions and literature
● Monitor Snack area and providing guidance to Snack Shack staff
● Advances through cross-training in multiple roles and substitutes when necessary
● Acts as a GSS “ambassador” to provide a Golden Experience to our students, families, and team members
● Enforces safety rules and regulations to prevent accidents; administers first aid when necessary
Job Qualifications and Skills
● Ability to work with children
● Problem solver and creative thinking skills to identify and resolve challenges
● Excellent communication and organizational skills
● Nights and weekends are required

If you, or someone you know, desires to work for a place where you can make a difference, explore, apply and then join us.

Buffalo Aquatics, LLC is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building
curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information see http://www.goldfishswimschool.com.

NOTE: The information within this posting is not all-inclusive and may be subject to change. Employee to fulfill other duties and responsibilities as assigned by the Employer. Buffalo Aquatics, LLC is an Equal Opportunity Employer.

Job Types: Full-time, Part-time

Pay: $15.00 - $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Shift:

• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

COVID-19 considerations:
Our pools are disinfected with chlorine to provide the safest swimming environment
● The CDC states that proper operation, maintenance and disinfection of the water with chlorine should
remove or inactivate the virus

Ability to commute/relocate:

• Buffalo, NY 14221: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Work Location: In person