Store Manager - Forest & Marsh 5201

Salary : 55,000 - 65,000 / Yearly 

Position Summary: To manage the operations of donated merchandise in accordance with established business practices for the success of a retail store by ensuring customer/contributor service, developing sales and controlling expenses.

Duties & Responsibilities:

1) Punctual and dependable attendance.
2) Manage budget and maintain expenditures in accordance with the Agency, departmental, and store financial goals.
3) Comply with Agency policies and Donated Goods Retail standard operating procedures (SOPs) and the Agency’s safety and security policies and procedures.
4) Hire, train, evaluate, motivate, develop and supervise all store personnel to maintain and exceed the Agency’s operational standards.
5) Greet and assist donors/customers.
6) Resolve any complaints and communicate with the management team.
7) Maintain proficiency for tasks required in all workstations.
8) Monitor and maintain overall store appearance, including cleanliness of sales floor and housekeeping to Agency standards.
9) Perform all functions performed by store personnel.
10) Conduct all monthly meetings with store employees.
11) Maintain all company records and reports accurately and in a timely fashion.
12) Attend all meetings and training as required by the Agency.
13) Meet store sales goals and operate within budgetary guidelines.
14) Oversee production and rotation of merchandise.
15) Ensure quality of merchandise and proper pricing.
16) Provide excellent customer service and train employees in customer/ contributor service skills.
17) Accountable for daily reports, payroll and daily sales reports.
18) Abide by the policies and procedures as set forth by management.
19) Review and be familiar with Goodwill Dallas safety policies, programs and procedures and adhere to all safety rules, regulations and safety codes. Attend safety training and meetings and report any unsafe work conditions, accidents or injuries immediately.

Education & Experience:

1) High School degree or GED, preferred.
2) Associates Degree or completion of related retail management course work preferred.
3) 5 years of experience in a supervisory role of 20 or more employees and/or demonstrated success in a DGR leadership position with completion of Goodwill assigned training.
4) 2 years in a retail setting preferred.
5) Ability to transfer to any Goodwill Dallas within the territory.
6) Must be 21 years old.
7) Valid Driver’s License and Car Insurance Verification, required.
8) Ability to speak, read and write the English language.
9) Reliable transportation and communication, required.
10) Bilingual a plus.

Knowledge, Skills, and Ability:

1) High level of attention to detail.
2) Excellent verbal and written communication skills.
3) Strong organizational skills and the ability to work on several projects at once.
4) Strong sense of internal and external customer service.
5) Ability to adapt to growth and a changing environment within the Agency.
6) Good math skills, reading skills and basic accounting knowledge.
7) Good interpersonal skills: able to work well with a wide range of people.
8) Good coaching skills.
9) Strong time management skills and demonstrate adherence to timelines and schedules.
10) Good follow through on projects and deliverables.
11) Good problem-solving skills.
12) Demonstrate resourcefulness and ability to take initiative in development
13) Ability to complete and maintain:

• CPR and First Aid certifications

14) Proficiency in Microsoft Office products such as Word, Excel, PowerPoint and Outlook

Core Competencies:

To perform the job successfully, an individual should demonstrate the following:

1) Live the Values
2) Results Driven
3) Customer Focus
4) Communication
5) Job Skills Knowledge
6) Builds/Leads Teams

Physical Requirements:

1) This work is physical and requires the following activities: Standing, walking, twisting, bending, grabbing and reaching for long periods of time; occasional squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.

2) The ability to push, pull and lift up to 50 pounds, or more with assistance.

3) Employee is required to operate a computer, and handle textiles and donated goods. The employee must be able to move stock onto or off shelves.

Work Environment:

1) Works in climate controlled retail or production environment most of time but will be exposed to airborne particles such as dust, mold, dirt and pollen as well as extreme heat and cold.

2) Must be available to work during operating hours as needed for business operations. Work schedule includes days, evenings, holidays and blackout periods, weekends are required.

3) Works 45 hours per week or more when required.4) Moderate noise level.5) Occasional travel required.