Essential Duties and Responsibilities include the following but are not limited to:
Make regular in-person visits to every store.
Educate customers and the community about the mission and vision of the organization.
Demonstrate our core values through actions and words.
Develop an annual budget for the retail division. Monitor departmental revenues and expenses and investigate variances. Investigate for causes when revenues or profits drop
below expected levels. Provide written reports to Chief Executive Director.
Responds to customer questions, problems, and complaints, resolving issues to maintain customer satisfaction.
Provides guidance and oversight to the donated goods management team to ensure successful operations.
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