Donor Greeter

How this Role Supports our Mission of Elevating People by Eliminating Barriers to Employment

While receiving guidance from the leadership team, the Production Specialist will advance our mission by assisting and serving customers, ensuring they are delighted with their experience at Goodwill so that they choose to continue shopping and donating at Goodwill NCW. This role serves as a positive role model for other team members and ensures all activities are performed in a manner that is consistent with the mission, vision, values, and brand of Goodwill NCW.

Key Responsibilities

• Ensures 100% donor and customer delight by treating new and donated items with respect and showing appreciation to the customer.
• Ensures production goals are met per the direction of the team leader, including table rotations at Outlet.
• Proficiently sorts and categorizes items by value stream, product type, size, color, etc. and removes bags, boxes or obvious trash from donation flow.
• Maintains a safe, neat, clean and organized work area and dumps garbage as needed while using all proper safety equipment.
• Adheres to proper operation and handling of material moving equipment.
• Changes out full gaylords utilizing full forks method (pallet jack) and labels full gaylords.
• Safely bands and shrink wraps pallets of various products securely for transportation and builds/breaks down gaylords.
• Assists team members and customers with oversized items.
• Ensures there is always a variety of quality product for the other roles at the store to hang or price (in the retail environment only).
• Greets donor in a prompt, friendly and courteous manner within 10 seconds, assists donors with safely unloading donations from vehicles, offers tax receipts or coupons when applicable and maintains accurate daily counts of donations (when working in Donor Greeter role only).
• Proficiently and accurately packs and labels product for shipping using tools provided (in E-Commerce role only).
• Proficiently and accurately maintains E-Commerce stockroom and Customer Pick Up Area (in E-Commerce role only).
• Operates power equipment as needed, such as compactor, tilt master and tipper.
• Ensures donations remain property of Goodwill NCW and are not used in a personal nature.
• Serves as a positive role model and demonstrates a can-do attitude.

Education, Skills and Experience Requirements

• Strong attention to detail.
• Basic math skills are preferred.
• Outstanding customer service skills.
• Willingness to assist where needed.
• Previous experience in a retail or warehouse environment is preferred.
• At least a basic level of competency with computers or a willingness and ability to learn.
• Experience in operating a power pallet jack, power stacker, pallet jack, flatbed, tilt master, dolly, tilt truck, gaylord banding equipment or compactor is preferred.
• Willingness and ability to work various hours which may include holidays, evenings and weekends.
• At least a basic level of competency in Microsoft Windows is preferred (in E-Commerce role only)

Physical Requirements

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed primarily in a standard retail backroom environment with extensive team member contact and frequent interruptions.
• Primary function requires sufficient physical ability and mobility to work in a production setting; to sit or stand for prolonged periods of time; to frequently stoop, bend, kneel, crouch, reach, twist, lift, carry, push and/or pull moderate to heavy amounts of weight.
• Ability to communicate to exchange information.

The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.