What are the responsibilities and job description for the Retail Store Manager position at Goodwill Northern New England?
Who We Are:
Goodwill’s motto is “a hand up, not a handout.” Goodwill Northern New England is a nonprofit social enterprise that helps people achieve their life and work goals.
Goodwill store revenues fund our mission. Goodwill NNE’s programs include workforce training programs, 22 group homes that support adults with disabilities, community support for adults with disabilities, AmeriCorps programs, and business-cleaning services. We also operate two brain injury clinics to help people recover after a brain injury. When you come to work at Goodwill, you help make these programs possible!
Goodwill of Northern New England is a champion for sustainability. Through our stores and donation centers, we keep millions of pounds of stuff from entering local landfills every year. Our commitment to reuse benefits the planet by reducing waste and helps fund our many programs, creating a positive social and environmental impact cycle. We are dedicated to making a meaningful difference in our communities and planet.
In addition to employment that is fulfilling, meaningful, and supportive, Goodwill employees also receive:
- Medical, Dental, and Vision Insurance
- 403(b) retirement plan with Employer Match
- Employer Paid Short & Long Term Disability
- Employer-paid Life Insurance
- Generous Paid Time Off Plan
- Paid Holidays
- 30% Employee discount at Goodwill stores in ME, NH & VT
- Exceptional career growth opportunities
- Discount on personal cell phone plans
- Local community discounts
- Caring coworkers/team that supports you!
Goodwill NNE also offers private “life navigation” services to anyone who wants it; that might include free counseling and other services. Our Employee Life Navigators have quietly helped many employees with difficult life circumstances so they can move toward personal stability. All employees have free access to telehealth services — whether you or your family member has a sore throat or wants support with mental health.
Job Summary:
If you are a motivated and results-oriented leader passionate about retail and community impact, we invite you to apply for the Store Manager position. This is an exciting opportunity to make a difference while leading a dynamic retail team.
Key Responsibilities:
- Team Leadership: Recruit, train, and manage a team of employees, fostering a positive and productive work environment. Set performance expectations, provide coaching and feedback, and promote staff development.
- Customer Service: Ensure that customers receive excellent service by setting and maintaining high standards for customer interactions, merchandising, and store cleanliness.
- Inventory Management: Oversee inventory control, including pricing, stocking, and rotation of merchandise to maximize sales and minimize waste.
- Sales Growth: Develop and implement strategies to drive sales growth, including merchandising displays, promotions, and customer engagement initiatives.
- Financial Management: Manage store budgets and financial performance, monitoring expenses and revenue to achieve budget targets.
- Quality Control: Maintain merchandise quality standards and ensure all items meet Goodwill's quality guidelines.
- Compliance: Ensure compliance with all Goodwill policies, as well as federal, state, and local laws and regulations.
- Community Engagement: Represent Goodwill in the local community, building positive relationships with customers, donors, and community partners.
Minimum Qualifications:
- Associate Degree or equivalent experience
- Two years of successful supervisory experience at Goodwill; or 2 years of successful store manager experience with full P&L responsibility in a small box environment; or 1 years of successful management experience in a big box environment
- Strong leadership and team management skills.
- Excellent customer service and communication skills.
- Knowledge of retail operations, including inventory management and pricing strategies.
- Familiarity with retail point-of-sale systems and inventory tracking software.
- Ability to work a flexible schedule, including evenings and weekends, based on business needs.
Preferred Qualifications:
- Bachelor’s degree in business, retail management, or a related field.
- Experience working with diverse and inclusive teams.
- Passion for sustainability and Goodwill's mission of creating opportunities for people with diverse challenges.
