Donation Services Associate- Fulltime ( Evening and Weekends)

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 We invite you to attend the walk-in open interviews 7 days a week!  

The Donation Services Associate is typically the first point of contact for customers that are dropping off items at retail centers. Donation Services Associates provide excellent and friendly customer service by greeting customer’s timely and providing assistance as needed that may include lifting or unloading donations from a customer’s vehicle or other area. Associates are expected to handle goods with care showing respect for items donated.

Excellent customer service skills are a must! Full-time and part-time positions with various schedules are available.  Full time employees work 30-40 hrs per week. (We can be flexible if you can be consistent.) Ability to work evenings and weekends is preferred. 

Donation hours at our Retail Centers are Monday through Saturday 9:00 a.m. to 8:00 p.m. and Sunday 9:00 a.m. to 7:00 p.m.  Shifts can start as early as 8:45 a.m. and end as late as 8:45 p.m.

Pay: $15.00 Hr.   Goodwill is now a proud partner with DailyPay!  Work Today.  Get Paid Today! Full Time employees are eligible for Medical, Dental, Vision, Retirement, LTD, STD, Life and Accidental Death and Dismemberment, Flexible Spending Accounts and several voluntary supplemental benefit offerings.  In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave.

OBJECTIVE:

The Donation Services Associate is typically the first point of contact for customers that are dropping off items at retail centers. Donation Services Associates provide excellent and friendly customer service by greeting customer’s timely and providing assistance as needed that may include lifting or unloading donations from a customer’s vehicle or other area. Associates are expected to handle goods with care showing respect for items donated.

QUALIFICATIONS:

• Must be able to make decisions by following Goodwill standards and guidelines. 

• Must have basic computer skills to be able to log into a computer system to order supplies and to send and receive email.

• Must be able to work in various weather conditions with varying temperatures.

• Must be able to use safety equipment to assist with lifting heavy objects such as a dolly or pallet jack.

• Must be able to work a varied schedule to include weekends, evenings and holidays with occasional overtime as necessary.

• Must be able to communicate effectively with customers, managers, supervisors, staff and peers.

KEY RESPONSIBILITY AREAS:

• Provide excellent Customer service, greeting customers in a timely manner, answering product questions as needed.

• Assist customers by unloading donations from vehicle or other area(s).

• Ensure donated items are handled with care and sorted into appropriate bins or production areas.

• Inspect all donations within assigned areas and make decisions on quality to sort appropriately for the sales floor or to be shipped to other locations.

• Ensure a safe, organized and clean environment is maintained for both customers and fellow employees within the donations entrance and parking lot areas.

• Cross-train in other departments or areas to act as a back-up for other areas as required.

• Maintain remote donation centers shed and trailer, following appropriate opening and closing procedures when working at a remote site. 

• Order supplies using provide computer equipment and software programs.

• Ensure supplies are kept well stocked at remote site(s) as necessary.

• Track and report donation levels daily to ensure trailers do not become over stocked when working in remote donation center locations.

• Work with transportation department and dispatchers to schedule trailer pick-ups and drop-offs at remote locations.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. 

Goodwill participates in E-Verify.  For more information on E-Verify, please contact DHS:  888-897-7781 or www.dhs.gov/E-Verify

We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Position:  Associate I, Donation Services                                            Dept Number: Various

(This information is required to ensure compliance with various workplace regulations.)  

Guide to Physical Requirements:

• Continuously (5-8 hours)

• Frequently (3-4 hours)

• Occasionally (1-2 hours)

• Never

LIFTING: (as defined by ADA)

   Heavy: 45 lbs & over - FREQUENTLY

   Moderate: 15-44 lbs - CONTINUOUSLY

   Light: 14 lbs & under - FREQUENTLY

CARRYING:

   Heavy: 45 lbs & over - FREQUENTLY

   Moderate: 15-44 lbs - FREQUENTLY

   Light: 14 lbs & under - FREQUENTLY

PUSHING/PULLING - FREQUENTLY

REACHING:

   Above Shoulder - FREQUENTLY

   At Shoulder - CONTINUOUSLY

   Below Shoulder - CONTINUOUSLY

TWISTING - FREQUENTLY

BENDING - FREQUENTLY

KNEELING/CRAWLING - OCCASIONALLY

SQUAT - OCCASIONALLY

CLIMBING:

   Use of legs only (stairs) - OCCASIONALLY

   Use of arms & legs (ladders) - OCCASIONALLY

HEARING - FREQUENTLY

VISION:

   Visual, close - CONTINUOUSLY

   Visual, distant - OCCASIONALLY

   Visual, depth perception - FREQUENTLY

HANDS/FINGERS:

   Simple grasping - CONTINUOUSLY

   Fine Manipulation - FREQUENTLY

   Repetitive Movements - CONTINUOUSLY

WALKING - CONTINUOUSLY

STANDING - CONTINUOUSLY

SITTING - NEVER

SPEAKING - CONTINUOUSLY

OTHER, please describe -