Sales lead

POSITION SUMMARY : Responsible for maintaining excellent customer service, generating sales, housekeeping, merchandising, signage, accurate cash register operations in adherence to Goodwill-West Texas standards.

Ensures an excellent customer experience throughout the sales floor and cash wrap. Works with Manager in supervising and providing training opportunities to employees.

EDUCATION / EXPERIENCE :

6 months retail sales experience required

High School / GED preferred

QUALIFICATIONS / SPECIFIC SKILLS / KNOWLEDGE :

Ability to handle the needs of barrier / disabled employees in a sensitive and effective manner.

Ability to accurately operate and balance POS and tagger system

Ability to communicate appropriately with coworkers and customers

Ability to operate all equipment necessary to perform their duties

Must be able to safely handle, lift and carry items

Ability to stand and walk for long periods

Ability to stoop and bend

Willing to perform tasks necessary to ensure continuous store operations

Ability to work varied hours and days as business dictates

Valid Texas driver's license required

RESPONSIBILITIES & DUTIES :

E - Essential function of job duties)

Ensure that each customer receives outstanding customer service by promoting a customer friendly environment. Greet, acknowledge and express genuine concern for customers and their needs (E)

Lead team in offering an excellent customer experience on the sales floor and at the cash wrap. Ensure every customer is greeted upon entering the store & thanked upon leaving the store (E)

Assist Store Manager with floor moves (E)

Merchandise and display items to maintain floor design and store housekeeping (E)

Monitor stock & process / replenish merchandise as needed (E)

Monitor supplies and equipment and takes action as necessary (E)

Accurately & efficiently complete all sales transactions including discounts, tax exemptions, voids, cash donations, etc (E)

Accurately balance cash drawer, complete daily sales and deposit documentation (E)

Must be able to navigate and troubleshoot databases such as POS, tagging system, etc (E)

Display solid product knowledge and value of donated goods and train staff of such (E)

Understand Goodwill Mission programs and follow the round up scripting to support the Mission. Ensure employees are trained and held accountable for round up process (E)

Lead team in conducting regular safety checks (E)

Maintain security protocol regarding passwords, money handling & safeguarding the facility (E)

Enforce and adhere to all company policies, procedures & practices including signage, pricing & loss prevention. (E)

Coach and educate new staff, as well as provide ongoing training for employees (E)

Monitor staff productivity, scheduling, and other issues. Report issues and potential issues (E)

Must be able to perform all aspects of the donation process

Make appropriate decisions in a variety of situations including but not limited to altercations, medical emergencies, theft, power failure, inclement weather, etc. (E)

Communicate appropriately & positively with co-workers & others (E)

Perform other duties & responsibilities as assigned by supervisor

Last updated : 2024-10-01