What are the responsibilities and job description for the Operation manager position at Goodwin House?
Celebrated as the #1 Top Workplace in the D.C. region for 2023 by The Washington Post, Goodwin Living is more than a team it's a global family of individuals who represent more than 65 countries.
Why Our Team Members Vote Us #1
Goodwin Living ranks #1 thanks to team members who respond to an annual survey conducted by a neutral, third-party resource.
Here are some reasons they honor us with this ranking :
Embracing Diversity : Our strength is in our diverse team from over 65 countries, fostering an inclusive and vibrant culture that values every voice.
Growth and Opportunities : We bolster personal and professional development, offering myriad opportunities, from on-the-job training to mentorship programs and financial support, to help you reach your full potential.
Valuing Our Team Members : By prioritizing team member satisfaction, we create a fulfilling work environment with competitive benefits, work-life balance, and recognition programs, ensuring our team feels appreciated and valued.
About the Position
This position is primarily responsible for direction and leadership to all dining services operations specifically retail, catering and assisting with the implementation of GHA’s self-directed dining program.
Responsible for maintaining high standards in service, resident relations, costs controls, staffing, safety, sanitation, training and special functions.
Incumbent is also responsible for recording, reporting, and maintaining all operational and sales stats for the Dining Room and catered events.
Job Duties
Directly responsible for supporting, catering, and revenue generating operations for all Dining Service venues within GHA.
Circulates in all dining areas include HC and AL during meal periods to field resident / guest comments pertaining to service and food quality.
Responsible for interviewing, hiring, orienting, training, evaluating and counseling of all staff. Trains staff in customer service, proper portioning, cashier skills as well as safety and sanitation.
Provide Oversite and Guidance with scheduling and job duties for the entire operation and oversees payroll.
Works with Director, managers and supervisors to maintain effective resident relations throughout the community. Interacts frequently with customers and management team to determine satisfaction level and provide Service Recovery if necessary.
Assisting in the predicting, planning, monitoring, evaluation of cost programs, daily purchasing and maintenance of food preparation system, order book, recipe file, inventory, and storerooms, as assigned.
Conducts team meetings. Participates in menu planning, writing and advertising.
Uses proper methods for food handling / infection control when managing and producing items.
Implements programs and special projects planned to provide quality service, food and service to residents, guests, and staff.
Implements Corporate and Community programs as directed by DDS.
Maintains cash handling standards as outlined in the GHI Policies and Procedures Manual to eliminate theft of services or Company funds.
Provide Oversite and Guidance by Interacting daily with production team to assist in effective production practices and strong financial focuses.
Responsible for cash handling and record keeping in relationship to retail operations and or catering functions.
Completes all daily, weekly, or monthly reports as outlined in the department policies and procedures on a timely basis meeting all prescribed deadlines.
Complies with federal, state and local health and sanitation regulations and department sanitation procedures as evidenced through local health department and third-party audits.
Job Requirements
Minimum of five (5) years food service management; experience with retail or upscale dining experience required.
Experience in retirement living food management preferred.
Must have solid understanding of cash handling and tracking procedures is required.
Serve Safe Food Protection certification is required or must be achieved within six months of hire.
Experience with financial management is required.
Experience with training and development of front-line staff is required.
Proficiency in Microsoft Excel, Word, Power Point and Publisher is a must.
Experience developing dining programs and implementing procedures required.
Dining Services at Goodwin Living
Be surrounded by people who love what they do. Goodwin Living Dining Services team members work in a warm, welcoming environment.
In Dining Services, you’ll have the opportunity learn and grow, and you’ll develop meaningful relationships with your coworkers and with the residents of our communities.
Whether you seek to build a career in hospitality and dining services, or supporting your next move, by joining our Dining Services team, you’ll be an important part of our mission of service.
A sampling of our many benefits!
We’ve got you covered with incredible benefits, whether you work full-time, part-time, or PRN (as needed). Here’s a glimpse of what we offer to Full-Time team members :
- Paid Time Off
- Health Insurance
- DailyPay : Work and get paid the same day!
- Tuition Assistance for Career Development
- Financial assistance with U.S. Citizenship application or DACA Renewal
- Tutoring for ESL, Citizenship Test & GED
- Staff Emergency Grants
- Free Meals, Access to a Fitness Center, Pool, and More
About Goodwin Living
At Goodwin Living, we can all find work with purpose! As a nonprofit senior living and healthcare organization based in Alexandria, Virginia, we are driven by our mission : to support, honor and uplift the lives of older adults and those who care for them.
Our commitment to our team members is written directly into that statement. We create an enriching and supportive work environment that has inspired our team members to vote us into the Washington Post Top Workplace rankings since 2019, and they made us #1 in 2023!
Goodwin Living is an Equal Opportunity Employer and an AARP Employer Pledge Signer. We take pride in our inclusive work culture that values diversity and fosters talent.
With us, you are more than just a team member; you are part of a community committed to excellence and continuous learning.
GL123
Last updated : 2024-06-13
