Starbucks Administration Specialist

Position Summary

Responsible for maintaining order guides and proprietary lists as well as new account and new item setups. Coordinates the communication to and from the Starbucks head office on new item transitions, LTO’s, donations, and promotions. Validates the accuracy of Starbucks information and communicates inventory demand to purchasing. Accurately and effectively communicates with internal and external customers. Works with Admin Lead to ensure correct cost and pricing. Coordinates daily Order Delivery Schedule and routings with BU. Communicates with Customer Care teams as appropriate. Provides immediate voice and contact point to solve difficult and/or urgent problems.

Essential Functions

• Organizes all essential communication for key projects, e.g. promotions, limited time offers.
• Submits new listings on behalf of Customer
• Updates and maintains active store master by division on a monthly basis.
• Updates, maintains and runs order guides as required and serves as main contact for maintaining approved item lists for customers
• Responsible for customer profile, fees and invoicing set up in Retalix™ as per agreement
• Ensures accurate vendor costs and customer pricing. Identifies, researches, and corrects discrepancies.
• Resolves PO errors by communicating with appropriate internal GFS and Customer contacts
• Work proactively with Inventory and Logistics Specialist to ensure accurate communication of inventory levels specifically focusing on LTO/New Launch start up and depletion dates.
• Responsible for daily/weekly forecast vs performance reporting to support buying teams
• Facilitate Multi Unit Head Office sample requests.
• Responsible for running and delivery of accurate Retalix reporting to Head Office, (not scorecards).
• Serves as the transactional contact for National Multi Unit (NMU) Head Office
• Serves as the escalation point for divisional customer service issues requiring additional support and communication to Head Office and NMU Account Manager.
• Performs other duties as assigned.

Our Ideal Candidate will Have:

• Ability to perform at a level equivalent to a bachelor degree in Sales, Marketing, or other related field. Bachelor degree in Business, Sales, or Marketing preferred.
• One to three years foodservice industry experience in the areas of procurement, logistics and/or customer service
• A proven capability to perform the essential functions of the job, including an equivalent, relevant combination of education, training and experience will be considered in lieu of the specified education and experience requirements.

Be part of an amazing culture where what matters to you, matters to us!

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

Gordon Food Service is an equal opportunity employer.

All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talent@gfs.com and use the words “Accommodation Request” in your subject line. Please keep in mind this method is reserved for individuals who require accommodation due to a disability. All Gordon Food Service locations are tobacco-free.

Gordon Food Service is a drug-free workplace and drug tests all employees.