Office Manager

Palacio Miller Insurance Agency has partnered with Gorman Recruiting to fill a position for an Office Manager in Collierville, TN. The Office Manager will be responsible for supervising all functions of operations within the agency, while reporting directly to the agency owner. Previous management experience is a must while some knowledge of the insurance industry would be preferred.

Palacio Miller takes a holistic approach to meet the insurance needs of its clients. Our ideal candidate must possess a similar desire to serve with excellence. Additionally, they will contribute a high level of energy and enthusiasm, coupled with a drive to excel and perform at peak efficiency for the growth and success of the agency. Multi-tasking skills and adaptability are paramount to effectively serve all levels of this multi-location operation.

Job Responsibilities:

· Lead agency in maintaining operational consistency and excellence

· Develop and modify procedures and documents related to policies within the agency

· Participate in the development and implementation of agency goals and strategies

· Monitor agency budgetary targets and suggest adjustments and controls to ensure fiscal success

• Maintain high energy, momentum and motivation among sales staff through enthusiastic, ongoing coaching and training

· Maintain and develop vendor relationships

• Train, mentor and manage agency staff to ensure understanding and execution of duties in compliance with the company’s high standards, policies and procedures
• Successfully establish, negotiate and manage pertinent third-party relationships
• Provide back-up for agency processes when needed

Essential Qualifications:

• Insurance experience preferred, but not required
• Bachelor’s degree or equivalent years of professional experience
• Proven track record of meeting and exceeding goals.
• Previous experience in people/account management, preferably sales.
• Highly organized, attentive to detail, with strong customer focus and follow-up skills
• Composure in high-stress environments.
• Strong oral and written skills and professionalism in communication
• Computer background, including Word and Excel.
• Licensed in P&C & General Insurance Industry Certifications preferred, but not necessary.

Must pass background and credit check; no bankruptcies within the last 12 months

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• Paid time off

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Collierville, TN 38017: Reliably commute or planning to relocate before starting work (Preferred)

License/Certification:

• Property & Casualty License (Preferred)

Work Location: One location