Configuration Specialist

At GovOS, we believe that government’s potential to do good is largely measured by how quickly they respond to and accommodate citizen needs, both online and off. Evolving out of 30 years of providing public sector services, GovOS has been built with the mission to accelerate the digital transformation of government. We are committed to being exceptional partners with agencies nationwide as we work together to bridge the growing gap between the analog and digital ages.

If you are interested in working in a fast-paced dynamic environment where interaction with the customer as well as various roles in the development and implementation process engages you then GovOS offers an exciting career opportunity for you. Visit vGovOS.com to checkout our product solutions.

We offer a competitive salary / benefits and Work from Home

Responsibilities

• Provide an engaging top notch customer focused experience to all customers.
• Analyze, capture, document and illustrate “as-is” and “to-be” business processes and requirements.
• Prepare documentation such as functional/business requirements, use cases, and instructional documentation.
• Configure, test, and implement business processes and requirements.
• Provide onsite/online application training as needed.
• Provide product demonstrations onsite/online to support project milestones as well as to support sales team.
• Manage assigned project tasks in a timely manner and coordinate resources needed to complete tasks.
• Provide weekly reports/updates of assigned tasks and progress to project manager/management.
• Be prepared to play multiple roles in the implementation of a project.

• Customer focused/engagement experience
• Excellent writing and verbal communication skills
• Quick learner with strong multi-tasking abilities
• Advanced knowledge of Microsoft Product Suite; Word, Excel, Project and Visio
• Available to travel to up to 50% per year.

Desired

• Project management experience
• Microsoft SQL Server
• Help desk support experience
• 2 years relevant work experience

Education:

• BS degree in Computer Science, Information Systems preferred

Benefits:

As a full-time employee, you will receive access to the following benefits

• Leadership and career development opportunities
• Low cost insurance (medical, dental, vision, life & disability)
• 401(k) plan (company matching)
• Paid holidays
• Open PTO - no accruals
• Paid maternity & paternity leave
• Educational assistance
• Business casual environment