Global Services Manager

Are YOU a Global Services Manager of Medical Devices - APPLY NOW!!

The Global Service Manager is responsible for staffing and managing a world class service organization to support US and International customers while maximizing customer satisfaction.

• Maintaining and continuously improving a customer focused global field service strategy to support company growth plans.
• Supporting new and existing distributors with technical support and service training.
• Developing, supporting, and monitoring departmental objectives and metrics towards the goal of achieving exceptional customer service.
• Developing or improve existing processes, SOPs to perform installation, service, maintenance, and modification of equipment.
• Maintaining system Device History Record (DHR).
• Developing and managing departmental expenses in accordance with annual budgeting targets.
• Identifying and driving adoption of Key Performance Indicators as they apply to field service.
• Training staff as needed to maintain and improve competency.
• Monitoring spare parts Inventory and replenishment as appropriate.
• Continuously evaluating MTBF and equipment life expectancy and developing strategies for customer support.

Competencies of the Global Services Manager:

• Experience building/managing a Service organization with a strong leadership
• track record and thorough understanding of Service practices.
• Solid Technical knowledge of Electro-Mechanical systems. Laser experience preferred.
• Ability to troubleshoot technical issues, respond to emergency service requests, determine root cause and implement corrective actions.
• Display willingness to make difficult decisions and include appropriate personnel in decision-making process; exhibit sound and accurate judgment.
• Ability to forge positive relationships and communicate effectively with all levels of management and with all departments.

Minimum Qualifications of the Global Services Manager:

1. Bachelor’s Degree preferably in Engineering or equivalent work experience.
2. Minimum five years of management experience in Medical Device industry.
3. Strong CRM or PM system experience.
4. Familiar with working in a regulated industry.
5. Strong analytical, planning and organizational skills.
6. Must speak and understand English proficiently.

If you fit the qualifications for Global Services Manager position, please submit your resume confidentially to [ Email address blocked ] - Click here to apply to Global Services Manager or txt/call

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.