Program Support Coordinator

Great New Career Opportunity in Hospice

Program Support Coordinator   Edison, NJ

Company Overview      

It is our belief that the delivery of hospice care can be taken to a new level of excellence by those who understand the privilege of what it means to serve the terminally ill. Grace Healthcare Services was founded by a group of hospice professionals who value that opportunity and privilege. We are dedicated to advancing the quality of hospice care in the communities that we serve. Our promise is to utilize the inherent expertise of our staff to educate consumers and serve patients and families with the highest level of dignity and grace.

Great perks for employees working at Grace Healthcare Services

• Supportive Leadership
• Ongoing Education 
• Flexible Schedule
• Employee discounts
• Tuition Reimbursement 
• Mileage Reimbursement
• We appreciate our employees 

Purpose  The receptionist is the first point of contact for all callers and anyone that enters the office of Grace Healthcare Services. The Receptionist is responsible for representing Grace Healthcare Services in a manner that is always professional and polite.  

Job Responsibilities:

• Present a positive, professional image of the organization both in person and on the phone at all times.
• Professionally greet all office visitors.
• Ensure all visitors and field staff sign in upon entering the office.
• Answer all calls on the 1^st ring as often as possible and before the 3^rd ring.
• Direct all telephone calls in a professional and timely manner.
• Direct urgent patient-related calls to a Case Manager or other appropriate party.
• Write out clear and concise messages as appropriate.
• Make photocopies and send faxes as necessary.
• Prepare and mail birthday, anniversary, and sympathy cards to Grace Staff.  Mail birthday cards to Grace patients.
• Send out monthly companywide emails announcing staff birthdays, anniversaries, and other routine correspondence as directed.
• Collect and record reports:  weekly staff schedules, survey reports, and others as directed.
• Maintain forms in the literature sorter for office use:  weekly time sheets, weekly activity sheets, expense reports, requests for time off, etc.
• Assign and maintain in office staff mailboxes.
• Assist management with clerical functions as needed.

Qualifications:

• High school graduate or equivalent
• 2 years prior work experience handling a high volume of incoming phone calls
• Strong organizational, communication, and interpersonal skills required
• Computer literate and Microsoft Office experience required
• Ability to multi-task