What are the responsibilities and job description for the Customer Service Representative position at GradBay?
Customer Service Rep
Salary: up to $50k
The Broker Accounts Customer Service Representative will manage daily communications with Broker Accounts customers via email and phone. This role involves resolving customer inquiries promptly and professionally while maintaining a positive and courteous attitude toward both internal and external customers.
Key Responsibilities:
- Provide excellent customer service in person, over the phone, and via email.
- Use appropriate methods and tools to provide accurate information.
- Handle a high volume of daily emails.
- Answer and make calls as needed.
- Serve as the first point of contact for partnering brokers.
- Build and maintain relationships with customers through effective communication.
- Resolve customer complaints and follow up to ensure satisfaction.
- Schedule customer requests using the billing system.
- Dispatch service orders to the correct team.
- Adhere to communication procedures, guidelines, and policies.
Additional Responsibilities:
- Maintain a positive attitude and promote a cooperative company image.
- Comply with federal, state, and local laws and company policies.
- Perform other duties as assigned by management.
Requirements:
- High School Diploma or GED.
- 1-2 years of customer service call center experience.
- Ability to resolve general and specific customer concerns.
- Excellent interpersonal, verbal, and written communication skills.
- Strong critical thinking and problem-solving abilities.
- Proficient data entry and typing skills.
Salary : $50,000
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