Director of Rooms

Graduate Hotels®, is seeking a Director of Rooms to join Graduate New Haven and its brilliant team of hospitality enthusiasts.

Graduate Hotels creates authentic, spirited spaces that connect travelers, students and locals alike. Through thoughtfully curated design, creative F&B and community-focused events, we create hotels worthy of their communities.

We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even if it's their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration.

Graduate Hotels is proud to be Great Place to Work-Certified™, proving that our associates feel our commitment to cultivate a culture of inspirational and supportive leadership.

JOB DUTIES AND RESPONSIBILITIES

Managing budgets and financial plans and controlling expenditure
Maintaining statistical and financial records
Setting and achieving sales and profit targets
Recruiting, training, and motivating staff
Planning work schedules for individuals and teams

Meeting and greeting clients and guests
Handling customer complaints and comments, acting as the Manager On Duty
Addressing internal and external challenges and troubleshooting
Supervising the front office and housekeeping team, including supplies, renovations, and furnishings
Ensuring security is effective for employee's and guests

Carrying out inspections of property and services
Ensuring compliance with laws, health and safety, and other statutory regulations

EDUCATION AND EXPERIENCE

Minimum of two years' experience as a Rooms Manager, Front Office Manager or Executive Housekeeper
High School Diploma/GED. Bachelor's Degree in Hospitality Management or Business preferred

KNOWLEDGE, SKILLS AND ABILITIES

Ability to communicate effectively verbally and in writing
Demonstrated ability to lead a team
Excellent attention to detail
Financial savvy

Proficient in Microsoft Office products

About Graduate Hotels®

Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country. Each hotel pays homage to the heritage of its unique town through cultural nods to the local community. Launched in 2014, there are 35 hotels across the U.S. and U.K. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a vertically integrated real estate developer, owner and operator. For more information on Graduate Hotels, please visit www.graduatehotels.com .

• Graduate Hotels is an Equal Opportunity Employer.