Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.
We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.
You will develop processes to share data and insights that deliver customer experience, quality, and efficiency improvements within the Customer Service organization. You will be enhancing the customer experience and guide efficiency by sharing information and recommending scalable solutions across all commerce activity to help Customer Service Team Members to solve customer problems and reduce customer uncertainty. You will focus on quality and processes across all Customer Service responsibilities within Grainger US (GUS), Grainger Canada (GCAN), and Grainger Panama. You will report to the Senior Manager, N.A. Quality Assurance. This is a hybrid role located in one of the following locations Lake Forest, IL, Tempe, AZ, Waterloo, IA or Janesville, WI.
With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
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