eCommerce Solutions Manager

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

We're looking for passionate people who can move our company forward. We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

Reporting to the Senior Manager, eCommerce Solutions, you will drive profitable eCommerce sales growth through partnership with sales leaders, sellers, and customers. Leads complex customer implementations to integrate with Grainger's eProcurement channel. Responsible for positioning our digital capabilities with aligned Grainger Sales Teams and customer base for the entire suite of our eCommerce solutions. Supports Seller education on all aspects of Grainger's eCommerce platforms including sales techniques and methodology. Creates insight-driven solutions for different customer types leveraging analytics and industry expertise. Also provides key analysis and insights to drive eCommerce share penetration and ongoing adoption across all eProcurement enabled accounts. Strives to deliver an effortless customer experience by working closely with our eBusiness Implementation, eCommerce Support, and Advance Ecommerce Teams.

• Establish and create plans for eCommerce account reach strategies and sales goals.
• Educate and support the seller organization with regards to eCommerce capabilities during the initial presentation and closing process for new accounts.
• Meet with customers to promote eCommerce conversion and reach within those accounts.
• Perform customer demos, training for large customer groups that demand training, and assist sellers with sales calls, RFP/RFI's and Quarterly Business Reviews.
• Create, plan, and drive for improved seller knowledge and expertise in providing online and eProcurement solutions to customers.
• Monitor sales of assigned customer types and defined segments to grow business to our eCommerce platforms by generating utilization reports and communicating results.
• Be a knowledge base expert for eCommerce capabilities and trends within the current marketplace.
• Look for new opportunities related to driving eCommerce spend within our ePro and Grainger.com accounts. Monitor, tracks and communicates results and effectiveness of eCommerce programs within their defined area.
• Ensure that assigned Sellers and Sales leaders are supported to provide eCommerce messages and solutions available.
• Ensure implementation of all eCommerce projects by assisting the sales team in gathering customer requirements. This includes leading work with all partners such as sellers, project and IT implementation teams to establish customer account structures and impacts related to eCommerce integrations.
• Work as a liaison between sales management, sellers and customers to communicate important eCommerce programs and future developments.
• Scope potential opportunities for enhancements to Grainger eCommerce platforms and tools in partnership with Enterprise Systems.

• 3 years experience with eCommerce or eProcurement in sales, services, or IT
• BA/BS or equivalent ideal
• Sales experience with at least 2 years with a large organization recommended
• Expertise in eProcurement systems and marketplaces
• Experience creating/identifying user requirements with large scale systems
• Experience setting eCommerce targets and design growth plan
• Passion for the customer and results driven
• Experience handling objections
• High level of professional credibility with customers

Compensation:This position is salaried and will pay between $98,430. to 150,960. with 15% bonus eligibility target. The range provided is a guideline and not a guarantee of compensation. Other factors that are involved in offer decisions include, and are not limited to: a candidate's experience, qualifications, geographical area, and internal equity of the team.

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

• Medical, dental, vision, and life insurance plans
• Generous paid time off (PTO) and 6 company holidays per year
• Automatic 6% 401(k) company contribution each pay period
• Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
• A comprehensive set of emotional, financial, physical and social wellbeing programs

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.