What are the responsibilities and job description for the Guest Experience Manager position at Grand History LLC?
About us
Get the hours you need and the pay you deserve! We offer compensation in the top 10% of every position. The Geiser Grand offers a luxury basecamp to explore the wonders of eastern oregon. This charming historic landmark stands proudly on Main Street in Historic Baker City with luxurious guest suites and incredible food. Crystal chandeliers, a majestic stained glass ceiling and mahogany columns inspire wonder and romance. At the Geiser Grand, the rich heritage of the architecture carries over to the menu offerings. Our everyday authentic Northwestern cuisine is a culinary delight. Five distinctive meeting rooms in over 6,000 square feet offer an ideal venue for virtually any special event. An architectural treasure combining ornate details with all modern amenities.
We are looking for a Guest Relations Manager to make our guests feel welcome and ensure their pleasant and comfortable overnight stay and/or a wonderful dining experience here. Responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. You will make sure all staff offer stellar customer service and provide memorable hospitality experiences for our guests. If you have previous hospitality experience and are familiar with either hotel procedures, like bookings, luggage collection, storage and check-in/check-out processes, or restaurant procedures, like expediting food, POS use, complaint resolution, we’d like to meet you. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our image by answering guests’ requests and making sure our visitors are satisfied.
Responsibilities
- Provide upscale guest service experiences for guests
- Ensure clients are properly greeted upon their arrival
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Coordinate luggage collection and storage
- Oversee check-in and check-out procedures, including reservations and financial transactions
- Promptly address guests’ requests
- Actively listen to and resolve complaints
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
- Inform clients of our hotel services, including breakfast and dining options
- Promote all offerings; amenities, conveniences and programs offered; upsell
- Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience
- Examine daily duties, assign tasks and check on progress
- Skills
- Proven work experience as a Guest Relations Manager, in either a Hotel or Restaurant
- Understanding of all hotel and restaurant management best practices and relevant laws
- Hands-on experience with Hotel Management software (PMS) and/or Restaurant software (POS)
- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Leadership skills along with the ability to motivate a team into high performance
- Ability to work flexible hours
- Strong sense of responsibility and a professional presentation
Grand History LLC provided the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
- Women-led organization
- Inclusive of minority and disadvantaged groups
- LGBTQ friendly workplace
- Age-inclusive
Job Type: Full-time
Pay: $20.00 - $29.00 per hour
Expected hours: 32 – 55 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- Night shift
Work Location: In person
Salary : $20 - $29
