What are the responsibilities and job description for the Golf Pro Shop Supervisor position at Grand Hotel Golf Resort and Spa, Autograph Collection?
People want to work with a person, not a company. PCH is a community of people; associates, guests and ownerships. It is a relationship, built upon common purpose and values. It’s more than a job, a guest experience, or a business investment. Together, we are making a difference in people’s lives. ~Tony Davis, President
Detailed Job Summary
Comprehensive Health Insurance – Medical, Dental, Vision, as well as Voluntary Benefits including Short Term/Long Term Disability and Supplemental Life Insurance
401K with Company Match
Employer Paid Life Insurance
Complimentary Employee Assistance Program
Paid Time Off to include Vacation, Personal, Sick, & Holidays
Discounted Hotel, Spa, Golf, Retail, and Food & Beverage
Tuition Reimbursement Program
PCH University & Professional Development Series
Associate Referral Program
Our Culture
Our team embodies service that spans beyond typical hospitality. Both warm and authentic, we are a team committed to excellence. Our benchmark is our genuine care for others. For this reason, we love coming to work to create new experiences every day. The secret sauce to our successful recipe: Put people first.
We celebrate our places. We encourage independent thinkers who fill their workspaces and properties with joy. PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers.
PCH Hotels & Resorts brings the heart and soul to hospitality. Our core values are the foundation of everything we do!
You belong here. Join the PCH Hotels & Resorts family, where we put people first.
Detailed Job Summary
- Coordinate and execute sales promotion activities, ensuring effective merchandise displays and compelling advertising copy to attract customers and drive sales.
- Supervise and provide guidance to employees engaged in shop sales, inventory management, cash reconciliation, and recordkeeping. Foster a positive work environment, promote teamwork, and encourage professional development.
- Assist in the supervision of Outside Service Attendants and Starter/Marshalls, ensuring their adherence to established procedures and providing support and training as necessary.
- Oversee accounting tasks, including accurate recordkeeping, financial reporting, and inventory control, ensuring compliance with established procedures and practices.
- Proactively manage inventory levels by monitoring stock, analyzing sales trends, and placing timely orders or preparing requisitions to replenish merchandise, optimizing product availability to meet customer demand.
- Ensure employees comply with established security, sales, and recordkeeping procedures, maintaining a safe and secure environment for staff and customers.
- Provide exceptional customer service by greeting each customer as they enter the store, offering assistance, and addressing inquiries or complaints promptly and professionally.
- Take responsibility for the overall upkeep of the store, ensuring cleanliness, addressing engineering issues, and maintaining fixtures and displays to create an inviting and organized shopping environment.
- Effectively manage store operations, including opening and closing procedures, cash handling, and security measures, ensuring compliance with policies and procedures.
- Foster open communication, collaboration, and mutual respect with employees, promoting a positive work climate and motivating the team to achieve performance targets.
- Continuously evaluate and improve store processes and procedures to optimize efficiency, customer satisfaction, and sales performance.
- Stay updated on industry trends, customer preferences, and competitor activities to identify opportunities for business growth and implement effective strategies.
Comprehensive Health Insurance – Medical, Dental, Vision, as well as Voluntary Benefits including Short Term/Long Term Disability and Supplemental Life Insurance
401K with Company Match
Employer Paid Life Insurance
Complimentary Employee Assistance Program
Paid Time Off to include Vacation, Personal, Sick, & Holidays
Discounted Hotel, Spa, Golf, Retail, and Food & Beverage
Tuition Reimbursement Program
PCH University & Professional Development Series
Associate Referral Program
Our Culture
Our team embodies service that spans beyond typical hospitality. Both warm and authentic, we are a team committed to excellence. Our benchmark is our genuine care for others. For this reason, we love coming to work to create new experiences every day. The secret sauce to our successful recipe: Put people first.
We celebrate our places. We encourage independent thinkers who fill their workspaces and properties with joy. PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers.
PCH Hotels & Resorts brings the heart and soul to hospitality. Our core values are the foundation of everything we do!
You belong here. Join the PCH Hotels & Resorts family, where we put people first.
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