Event Services Coordinator

SUMMARY

Primary job function is to provide business support to our event services team and developing business relationships. The Event Services Coordinator is also responsible for providing the best possible customer service in all aspects of the department’s contact with internal and external clients. They must be able to work independently, multitask on a consistent basis and professional phone/email etiquette is required at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to, the following:

· Maintain guest accounts to ensure correct/current information at all times. Set-up functions for new account and create SalesForce- Delphi accounts.

· Assist in drafting banquet event orders

· Host site visits, property tours and tastings for clients

· Create/maintain banquet checks

· Attend on-property and off-property community and networking events to assist in business development for Event Sales.

· Solicit via email, phone and in-person to companies and clients for future business opportunities

· Communicate with Sales Managers and other departments to attend to guest needs.

· Build/maintain relationships with clients (i.e. information on birthday and special events)

· Handle guest services such as mail, faxes, room keys, amenities, etc. Provide answers to a variety of questions from hotel guests.

· Coordinate and confirm site visits for events (including but not limited to weddings, social events, etc.)

· Assist with the coordination of detailing events.

· Ability to be organized and manage time efficiently.

· Ensure client satisfaction while assists in achieving a maximum profit for the hotel and Meeting & Events department.

· Ability to use a personal computer in order to complete reports, invoices, computer billing, correspondence, etc. This includes a working knowledge of Excel, Outlook, Word, AS400, Salesforce, and Microsoft Office Programs (training will be given).

QUALIFICATIONS AND EXPERIENCE

Must be at least 21 years of age, self-motivated, good organizational skills; customer service oriented, have flexibility and communication skills. Excellent computer skills including Word, Excel, and Knowledge of Salesforce, AS400 - LMS, and hotel background preferred. Must be personable with exemplary customer service skills, pro-active and a team player.

EDUCATION

Minimum 3 years of experience in clerical and/or administrative functions. Sales Admin experiences a plus.

LANGUAGE SKILLS

Excellent communication skills both written and oral. Must possess interpersonal skills to deal effectively with business contacts and employees at all levels of the company. Must possess a strong attention to detail and presentation skills. Ability to effectively present information and respond to questions from groups of managers, staff, customers, and general public.

Results oriented, hands-on professional with the ability to deal effectively and interact well with the customers and employees. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, percent, and to create and interpret bar graphs.

REASONING ABILITY

Ability to define problems, collect data, establish facts and draw valid conclusions through decisive judgment. Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, team members and others. Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel. May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment. The noise level in the work environment is usually loud.

Federal contractors are required to state in all solicitations or advertisements for employment that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

I have read, understand and accept the essential functions/description for the position mentioned above. I understand the Company strongly supports and adheres to the Americans with Disabilities Act. At any time, should I require a reasonable accommodation in order to be able to meet the essential functions for this position because of a disability, I will seek the assistance of the Company’s Human Resource Department, which will evaluate whether I am entitled to a reasonable accommodation.