ADS Provisioning Level I (EPIK)

Granite Background & History

Granite is one of the premier communications services provider to businesses across the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.65 billion in revenue with more than 2,200 employees and is headquartered in Quincy, MA just off I-93 and directly next to the North Quincy T Station on the Red Line. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the “Healthiest Companies” in Massachusetts. Our Quincy office has an onsite dining facility and a fully equipped state of the art gym that offers daily Cross Fit, Mixed Martial Arts, and Yoga classes available to employees at zero cost.

Granite’s philanthropy is unparalleled with over $200 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer’s Association to name a few.

We have been rated a “Fastest Growing Companies” by Inc. Magazine past ten consecutive years in a row (2007-2016).

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

We are seeking detail oriented, highly motivated professionals that have 1-2 years experience in a processing and/or data intensive position and are able to deal professionally with customers. This individual will be answering customer calls, utilizing our proprietary databases to review, make changes, and submit orders timely and accurately for our customers.

Duties and Responsibilities:

• Answer inbound calls from customers and techs
• Troubleshoot using internal systems and external systems
• Work closely with all internal departments to ensure correct service and billing for our many customers
• Willingness to obtain EIS security clearance shortly after starting

Required Qualifications:

• Proficient with Microsoft Office products, Word, Excel, Outlook
• Ability to work independently and make judgment calls to resolve customer issues
• Excellent multitasking ability
• Strong Organizational Skills
• Excellent Oral and written communication skills
• Sound analytical ability, problem solving skills and technical knowledge
• Strong analytical and problem-solving skills
• Highly motivated, energetic, self-starter
• Availability to work overtime as required
• Great Work Ethic
• College Degree

Preferred Qualifications:

• 1-2 years of telecommunications industry experience