Government Customer Performance Director

Granite Telecommunications
Quincy, MA Full Time
POSTED ON 9/12/2022 CLOSED ON 6/5/2023

Job Posting for Government Customer Performance Director at Granite Telecommunications

Granite Background & History

Granite is one of the premier communications services provider to businesses across the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.65 billion in revenue with more than 2,200 employees and is headquartered in Quincy, MA just off I-93 and directly next to the North Quincy T Station on the Red Line. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the “Healthiest Companies” in Massachusetts. Our Quincy office has an onsite dining facility and a fully equipped state of the art gym that offers daily Cross Fit, Mixed Martial Arts, and Yoga classes available to employees at zero cost.

Granite’s philanthropy is unparalleled with over $200 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer’s Association to name a few.

We have been rated a “Fastest Growing Companies” by Inc. Magazine past ten consecutive years in a row (2007-2016).

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

The Granite Government Team is a dynamic group engaged in a wide variety of projects. The Government Solutions Customer Performance Director position is an integral part of the team where practicality, communication, and collegiality are necessary components.

The Government Solutions Customer Performance Director is responsible for:

  • Managing EIS / large complex program management / customer interaction, and ensuring customer success
  • Representing customer transition / operations needs to Granite
  • Delivering program financial performance

This position will require a high level of telecom expertise as well as ability to engage high-level government agency contacts.


Duties and Responsibilities:

  • Manage EIS / large complex program management / customer interaction, and ensuring customer success
    • Manage the program managers assigned to each customer
    • Act as an evangelist to build support for Granite solutions
    • Bring and continue to develop trusted advisor relationships with multiple people in government agencies to expand engagement with stakeholders
  • Represent customer transition / operations needs to Granite
    • For each program, ensure that Granite Transition Managers, Project Coordinators and Operations Management understand the needs of the customers
    • Manage customer expectations
    • Ensure that changes post-award (often happens) are translated into strategies and plans that are both good for the customer and Granite
  • Deliver program financial performance
    • Ensure that the price paid by the customer is consistent with the agreed to pricing in the awarded proposal
    • Ensure that the cost to deliver the price paid by the customers is consistent with the value proposition proposed and awarded, and achieve the value proposition

Required Qualifications:

  • Prior experience dealing with government leaders
  • Knowledge of government telecom and IT trends
  • Superior communication skills as well as a proven ability to develop well-written documents and presentations
  • Great work ethic
  • Bachelor’s degree
  • Ability to obtain a Public Trust security clearance
  • US Citizenship required

Preferred Qualifications:

  • Knowledge of Granite’s current products
  • Prior experience with government contracting requirements, including federal acquisition vehicles and/or statewide contracts
  • Experience with GSA Schedules Program and multi-award IDIQ contract vehicles

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Job openings at Granite Telecommunications

Granite Telecommunications
Hired Organization Address Quincy, MA Full Time
Granite Background & History Granite is one of the premier communications services’ providers to businesses across the U...
Granite Telecommunications
Hired Organization Address Quincy, MA Full Time
Granite Background & History Granite is one of the premier communications services’ providers to businesses across the U...

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