Project Manager

Primary Responsibilities:

The Experience Design Analyst will lead a team to support federal agency customers and end users. Core activities include a series of engagements with federal agency customers to capture qualitative feedback toward the existing customer journey. These engagements will include not only in-depth interviews, but also cross-functional workshops to identify high-functioning areas and opportunity areas from the perspective of the user. The feedback gathered will be used to build a customer segmentation model, new customer personas, and a set of current state customer journey maps. These will be referenced in guiding customers through ideation and conception to arrive at prospective new features to incorporate into the future state customer journey.

Client and Project Description: Our client is a civilian federal agency in the midst of a transformation that will include the reorganization. The project involves gathering feedback from key internal customers of the CIO and OCISO organizations to understand opportunities to enhance service. Important deliverables will include qualitative customer research artifacts, an ecosystem map of the service delivery ecosystem within the agency, as well as journey maps the document the current state experience for internal customers of the CIO and CISO.

Team Description: A multi-disciplined team will support this client engagement with skills and expertise ranging from Cybersecurity and IT Strategy to Experience Design and Customer Research. The team will consist of approximately 6-8 practitioners.

Why a top performer would want this position: A top performer would want this position because it presents an exciting opportunity to lead in the context of a mission support function's organizational transformation. This is a chance to use principles of Human Centered Design at scale to put the customer at the center of the business. Skills in visual design will be critical to delivering high impact client work products and deliverables.

Required Capabilities: TT-Technology Strategy, TT-Digital Services & Innovation, Business Process Re-engineering

Required Skills: User Experience Evaluation, User Experience Design (UX), Digital Design / Prototyping, Digital Ideation Execution , Digital Strategy (Channel and Content Enablement), Experience Map Development (Journey, Service, Empathy), Customer Insights