Director, Rooms

Gravity Haus is seeking a Director of Rooms to join our growing team. The ideal candidate is a resourceful, self-motivated leader who’s comfortable jumping into new tasks and challenges. The Director of Rooms is responsible for engaging members, guests and staff to build a community of adventure seekers who care for the planet, each other, and are passionate about creating memorable experiences.

Directly responsible for……

Responsible for recruiting, coaching, and managing team members. Collaborates across locations with management teams to deliver a seamless brand experience. Must possess a heart for hospitality and be committed to providing offerings that drive loyalty with our staff and clients. A relentless positive attitude and willingness to strive for excellence is required. Personal commitment to growth and wellness is preferred.

That’s where YOU come in!

Who You are:

• You are passionate and engaged in providing the ultimate guest and team member experience.
• You’re a resourceful, self-motivated leader who’s comfortable navigating ambiguity and carving a new path with minimal direction.
• You’re able to adapt dynamically to shifting internal and external conditions.
• You have exceptional emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members and stakeholders at all levels.
• You can anticipate future trends and consequences and adjust accordingly.
• You’re a true team player who can set your ego aside and find win-for-all solutions.
• You have excellent written and spoken English skills
• You excel at problem solving
• Act as Manager on Duty, as needed.
• You have knowledge of various related tools and equipment used in engineering/maintenance, food & beverage and other areas of the hotel.
• You are adaptable and innovative
• You voice your opinions and share ideas and best practices
• You collaborate to work smarter, not harder
• You have an appreciation for and commitment to the outdoors, sustainability, and your own personal growth.

What You’ll Do:

• Ensure the consistent execution of service standards
• Cultivate friendships within the Gravity Haus community
• Provide excellent anticipatory service support to guests
• Ensure the company’s compliance with relevant laws.
• Check in and check out protocols with daily usage of the maintenance work order system
• Daily use of Alice software to connect with guests and resolve maintenance issues
• Communicate efficiently with all Gravity Haus divisions to create a memorable guest experience.
• Oversee all Housekeeping, Guest Experiences, Night Audit, Parking and Front Office operations
• Ensure all monthly budgets are managed to bottom line margins
• Manage room assignments and inventory
• Hire, train and develop a pipeline of leadership and talent on property to GH standards
• Bridge communications across the property
• Be a Gravity Haus Ambassador with an active part in our mission and vision.
• Understanding hospitality scheduling revolves around “guest need” and our hotel operates 24 hours a day, 7 days a week, 365 days a year.
• Provide a genuine and elevated guest experience with a community focus, sustainable approach and driven attitude.
• Bring your personality to work
• Have FUN
• Be an Ambassador for Gravity Haus, sharing our mission and and vision to build our globally conscious community for the modern adventurers!
• Embrace the Gravity Haus core values of:
• Keep Growing.
• Bring Others Along.
• Create Powerful Moments.
• Be “All-In” Go the Distance.
• Make it Better than You Found It.

Education and Experience

• 3 years of experience in Hospitality Leadership role
• Hospitality degree preferred

Physical Requirements

• Ability to stand for long periods of time
• Ability to lift 50lbs on occasion

What We Can Offer You

Benefits for full time regular team members include health insurance options, 401K with company match, and Gravity Haus All In in Membership.