What are the responsibilities and job description for the Service dispatcher position at Graybill Service Group?
Service Dispatcher
Paradise, PA
- Receive and prioritize incoming service requests from customers
- Manage, schedule, and dispatch Plumbing & HVAC Technicians to service calls based on urgency, location, and technician availability
- Monitor and adjustservice schedules to accommodate emergencies or changes in service requirements
- Communicate with customers to confirm service appointments. Provide updates and answer customer questions
- Handle customer concernsand provide solutions to ensure customer satisfaction
- Coordinate with technicians to ensure they have all the necessary information and resources for each service call
- Maintain clear and timely communication with customers and technicians regarding schedules, job details, and changes
- Meet with Department Managers weekly
Graybill Service Group, a trusted partner in repairing, replacing, and maintaining plumbing, air conditioning, heating, and water conditioning, has an immediate opening for a highly organized and customer-oriented Service Dispatcher to join our team.
The Service Dispatcher coordinates, manages, and schedules service calls, ensuring efficient and timely responses to customer needs.
What we are looking for in our Service Dispatcher :
- Experienced : 3 years of experience in a customer service or customer-facing role is required
- Great Communicator : Excellent verbal and written communication skills
- Friendly : Enjoys interacting with and serving others, can answer questions, and build customer loyalty. Positive attitude
- Problem-Solver : Able to think through and adapt to challenges and situations quickly and efficiently
- Organized : Able to maintain schedules, accurate records of service requests, technician assignments, and job completion
- Computer Savvy : Experienced with Microsoft Word, Excel, and Outlook
- Adaptable : able to manage multiple tasks and work with interruptions
What we offer our Service Dispatcher :
- $42,000 - $48,000 DOE
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- Retirement Plan
- Free Gym Membership
To Apply
If you have strong leadership and customer service skills, please submit your resume in Microsoft Word or PDF format for our Service Dispatcher position.
We look forward to hearing from you!
Last updated : 2024-08-01
Salary : $42,000 - $48,000