LAN Support Technician

Overview

Welcome to Grayson College. Grayson College is in the heart of Grayson County and provides a vital link for higher education.  GC offers small classes for personalized instruction, affordable tuition, caring, professional faculty, and the convenience of day, evening or online classes. The college serves approximately 5,000 students annually. Grayson’s reputation is highly respected by surrounding universities and industries as an excellent source of quality graduates who bring specialized, skilled and much-needed talents to the workplace.

LAN Support Technician-  Responsible for the day to day performance and operation of both PC and LAN based systems including hardware, software, printing, telecommunication equipment. Identifies, prioritizes, and resolves network related tasks and end user help requests.

The salary range for this position is $20.42 to $30.63/hourly.

Benefits:

• Medical, Dental, Vision, Life, Short & Long-term disability insurances available
• Medical premiums covered by Grayson College for FT employee only
• Vacation Accrual- 2 weeks per year
• Sick Leave Accrual- 2 weeks per year
• Personal Leave- 2 days for FT employees per year
• Holidays- Labor Day, Thanksgiving Break, Winter Break, Martin Luther King Jr. Day, Spring Break, Memorial Day, and Independence Day
• Tuition-FT employees, their spouse & dependents are eligible for coverage of full Grayson College tuition amount.  

Responsibilities

• 55% Provides PC/user support. Implements, supports, and maintains system applications on servers, desktops, laptops, and tablets. Schedules installations/upgrades and provides system maintenance in accordance with IT procedures. Works with Active Directory, MS Windows Server, MS Windows, Google G Suite, and Office 365 to manage user and group policies, and insure compliance with college security policies. Implements approved operating system enhancements and recommends systems modifications to reduce user problems.
• 15% Interacts with other support groups to restore service and/or identify and correct end-user computing problems.
• 15% Upgrades desktop and laptop computers with RAM, hard drives, network interface cards, etc.
• 10% Ensures data/media recoverability by executing a schedule of server backups and database archive operations utilizing Veeam running within a MS Hyper-V hosting environment.
•  5% Performs other duties as assigned.

Performance Measurements:

This job description is not a complete statement of all duties and responsibilities comprising the position.

Qualifications

• Experience: Six months to two years of similar or related experience.
• Education:  (1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.
• Interpersonal Skills:  Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (students, visitors or vendors) requiring ordinary courtesy in providing assistance and information.
• Other Skills:  Significant experience installing, configuring, upgrading, and troubleshooting Windows desktop and laptop computers. Experience in using PC imaging software, including Adobe Suite as well as Microsoft Operating systems, especially Windows Server 2012R2, Windows Server 2016, Windows 7, Windows 10, and Microsoft Office.  Understanding of Microsoft networking technologies (Hyper-V, Active Directory, DNS, WINS, DHCP, etc.), Ethernet based TCP/IP networking technologies, and remote computing options such as Wi-Fi, wireless broadband, VPN, and Citrix. Demonstrated knowledge of computer hardware: PC, MAC, iPads, etc. as well as diagnostics
• Physical Requirements:  The work requires minor physical exertion such as short periods of standing, walking over rough uneven surfaces, some recurring bending, crouching, stooping, stretching, reaching, or similar activities. Job may require recurring lifting of lightweight objects with infrequent bending or stooping alternating with the lighter activities. Job requires minimal agility and dexterity.
• Work Environment:  Regular exposure to favorable conditions such as those found in a typical office.

Please submit unofficial transcripts or e-copies for each institution of higher education attended with your application (If selected, official transcripts from each degree-granting institution will be required upon date of hire).  Be sure to include three professional references with your application.  This position is considered a security sensitive position and will require a criminal background check.

GRAYSON COLLEGE IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY INSTITUTION PROVIDING EDUCATIONAL AND EMPLOYMENT OPPORTUNITIES ON THE BASIS OF MERIT AND WITHOUT DISCRIMINATION ON THE BASIS OF RACE, COLOR, NATIONAL ORIGIN, RELIGION, GENDER, AGE, DISABILITY, OR ANY OTHER BASIS PROHIBITED BY LAW.

The employer actively supports the Americans with Disabilities Act and will consider reasonable accommodations. For more information, please contact the human resources office at 903-463-8770 or gcjobs@grayson.edu.