What are the responsibilities and job description for the Cashier/Stocker position at Great Lakes Ace Hardware?
POSITION SUMMARY
Customer acknowledgement is always the number one responsibility of the Cashier. The Cashier is the Great Lakes Ace (GLA) team member who often has the most customer contact; in this role you are accountable for maintaining a good company image and promoting GLA's goodwill through your attitude, appearance and a concern for the profitability of the entire store. Be steadfast in Great Lakes Ace Hardware’s Mission, Vision, and Core Values working to live the core values every day.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
REGISTER OPERATIONS (typically 70% or more of role) Operates cash register by scanning all merchandise, engaging the customer through suggestive selling, proper tendering of each transaction, and thanking the customer for shopping at GLA. Processes refunds and/or issues in store merchandise credit to customers for returned merchandise. Uses loss prevention techniques to reduce shortages and prevent shoplifting. Follows GLA policies and procedures for all transactions. Engages the customer to ensure they are receiving all the benefits of being an Ace Rewards member and actively seeking participation from them. Maintains familiarity with all ads, rebates and special pricing; reports pricing errors to management. Answers telephones and refers all calls to proper department through the use of the paging system and two way radios.
SALES FLOOR (typically 30% or less of role) Greets all customers and assists in answering questions about merchandise; uses The S.A.L.E.S. process to help customers find everything on their lists. Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders. Displays, stocks and maintains merchandise on end caps, shelves, counters or tables following company plan‐o‐gram, building displays when necessary to attract customers and promote sales within specified guidelines by your management team. Assists with color matching and mixing paint. Collect carts; carry merchandise out to customer cars if needed.
ADDITIONAL DUTIES Assists and/or makes recommendations to customers in the service areas within the store including, but not limited to; chain, rope, key, and glass cutting, screen repair, and knife sharpening. Follows the nightly maintenance checklist to ensure proper store recovery and cleanliness of assigned work areas. Refers customer complaints to proper person for resolution. A continuous pattern of regular and prompt attendance is required along with the ability to work a flexible schedule including weekends.
RELATIONSHIPS professionally communicates with customers, all members of store management, store associates, and the Support Center associates as necessary.
TECHNOLOGY Use of computer keyboard, mouse, and Epicor system.
QUALIFICATIONS
To perform this job successfully, an individual must be at least 16 years of age and able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to walk; use hands to finger, handle, or feel objects, tools, or controls, talk and hear. The associate is occasionally required to sit and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus.
Customer acknowledgement is always the number one responsibility of the Cashier. The Cashier is the Great Lakes Ace (GLA) team member who often has the most customer contact; in this role you are accountable for maintaining a good company image and promoting GLA's goodwill through your attitude, appearance and a concern for the profitability of the entire store. Be steadfast in Great Lakes Ace Hardware’s Mission, Vision, and Core Values working to live the core values every day.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
REGISTER OPERATIONS (typically 70% or more of role) Operates cash register by scanning all merchandise, engaging the customer through suggestive selling, proper tendering of each transaction, and thanking the customer for shopping at GLA. Processes refunds and/or issues in store merchandise credit to customers for returned merchandise. Uses loss prevention techniques to reduce shortages and prevent shoplifting. Follows GLA policies and procedures for all transactions. Engages the customer to ensure they are receiving all the benefits of being an Ace Rewards member and actively seeking participation from them. Maintains familiarity with all ads, rebates and special pricing; reports pricing errors to management. Answers telephones and refers all calls to proper department through the use of the paging system and two way radios.
SALES FLOOR (typically 30% or less of role) Greets all customers and assists in answering questions about merchandise; uses The S.A.L.E.S. process to help customers find everything on their lists. Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders. Displays, stocks and maintains merchandise on end caps, shelves, counters or tables following company plan‐o‐gram, building displays when necessary to attract customers and promote sales within specified guidelines by your management team. Assists with color matching and mixing paint. Collect carts; carry merchandise out to customer cars if needed.
ADDITIONAL DUTIES Assists and/or makes recommendations to customers in the service areas within the store including, but not limited to; chain, rope, key, and glass cutting, screen repair, and knife sharpening. Follows the nightly maintenance checklist to ensure proper store recovery and cleanliness of assigned work areas. Refers customer complaints to proper person for resolution. A continuous pattern of regular and prompt attendance is required along with the ability to work a flexible schedule including weekends.
RELATIONSHIPS professionally communicates with customers, all members of store management, store associates, and the Support Center associates as necessary.
TECHNOLOGY Use of computer keyboard, mouse, and Epicor system.
QUALIFICATIONS
To perform this job successfully, an individual must be at least 16 years of age and able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to walk; use hands to finger, handle, or feel objects, tools, or controls, talk and hear. The associate is occasionally required to sit and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus.
Salary : $21,700 - $27,500
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