Sr Manager eCommerce Parts Operations

Great Western Leasing and Sales
Irvine, CA Full Time
POSTED ON 7/20/2022 CLOSED ON 11/17/2022

Job Posting for Sr Manager eCommerce Parts Operations at Great Western Leasing and Sales

  • Are you someone who enjoys creating something new? 
  • Want to work at a place that fosters new opportunities?
  • Are looking for a team environment to share ideas and solutions?

Great Western Leasing & Sales (GWLS) is seeking people like you to join our Team as a Sr. Manager of eCommerce Parts Operations!  Our company is a leader in serving the semi-trailer industry and we are looking to expand our operation into eCommerce parts sales.  This role be an integral part of building out a new eCommerce platform and team, managing the day-to-day operation, and leading the expansion of market capture.

We have operations onsite in Fontana, CA; Albuquerque, NM; Phoenix, AZ; Grants Pass, OR; Dallas, TX; Houston, TX; Dearborn, MI; and Salt Lake City, UT.

We are seeking candidates who are:

  • Experienced with eCommerce operations.
  • Creative and able to participate in building a strategy for something brand new, have the ability to look toward the future.
  • Team players; Reliable people who can work in a team, respecting others.

 

The Sr. Manager of eCommerce Parts Operations will be responsible for the cross-departmental coordination to support the eCommerce Parts Platform and execute the strategy.  This would concentrate in four main areas with the following duties:

  • Responsible for maintaining the product lifecycle for eCommerce parts including introduction, growth, maturity, and decline of all offered products.  
    • Consolidating data for product offerings, including descriptions, specifications, photos, and any other information.
    • Provide regular competitive analysis, manage site data and analytics, and regularly present insights for scale.
    • Review, create, and optimize product descriptions and keywords to increase organic ranking in search results.
    • Actively research latest trends and suggest products with specifications and price point for changes.
    • Propose new product introductions or retirements based on performance.
  • Enhance and execute the eCommerce marketing strategy to maximize results.
    • Work with the marketing team to lead the launch of eCommerce parts sales.
    • Work with third party vendors, Sr. management, and marketing to execute website updates including changes based on promotional activity, content refreshes, and new product set-up.
    • Collaborate closely with stakeholders to identify requirements and align on specific questions relating to the launch of eCommerce parts sales and future campaigns.
    • Monitor the live site daily to check for category navigation issues, opportunities, and product accuracy.
  • Develop and manage eCommerce Parts performance on behalf of the company.
    • Offer guidance based on experience to the Company team on the launch and effectiveness of the eCommerce platform.
    • Provide the Inventory Manager with monthly forecasts and adjust forecasts based on evolving sales trends.
    • Strategize the company’s eCommerce direction to achieve favorable goals
    • Develop monthly sales reports and report to Sr. Management.
  • Directly manage the fulfillment vendor(s) or coordinate with internal managers for accurate and timely fulfillment of eCommerce parts.
    • Develop and execute new processes with vendors, internal groups, etc to streamline order-cash process.
    • Act as the company’s representative with all third party vendors relating to eCommerce, and regularly research potential new partners and initiate relationships.
    • Resolve high-level customer issues or disputes as they pertain to eCommerce transactions.

Be a part of our team!

Great Western Leasing & Sales (GWLS) is a dynamic trailer sale, leasing, rental, repair and maintenance company in significant growth mode. We have been in business since 1997 adding 4 new locations since 2017. 

We strive to take care of our team members and offer a comprehensive benefits package to include: Medical, Dental, Vision, Life, 401K, HSA/FSA/HRA, Employee Discounts, Vacation, Sick and Holiday pay.

Requirements:

  • Minimum 5 years of experience in eCommerce operations
  • Bachelor’s Degree Preferred
  • Experience with both B2B and B2C eCommerce
  • Understanding of customer service, supply chain, fulfillment, and operations processes
  • Demonstrated ability to analyze data, summarize results, determine best course of action, and present the recommendation
  • Knowledge of Tableau a plus
  • Strong use of Microsoft Office Products, particularly Excel
  • Valid driver's license and reliable form of transportation

 

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