What are the responsibilities and job description for the Attractions Attendant - Arcade position at Great Wolf Lodge?
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The Attractions Attendant may work in any number of Attractions at Great Wolf Lodge, including but not limited to the Arcade, Ropes Course, MagiQuest, Moonstone Mine sluice, Bowling, Rock Wall other attractions within the Family Entertainment Center. Attractions Attendants ensure customer safety and satisfaction while participating in Attractions entertainment.
Essential Duties & Responsibilities
- Communicates with guests for transactions, to process registration and complete orders.
- Educates guests on the Ropes Course, Rock Wall and other physical experiences, proper technique and use of equipment, and safety guidelines
- Educates guests on game play and wand operation for MagiQuest
- Maintains the daily operation of the MagiQuest game; documents and/or escalates any game operation or effects issues to Retail Manager on Duty
- Perform preventative maintenance and minor troubleshooting of equipment to ensure customer satisfaction
- Ensure the daily operation of the attraction adheres to operating procedure guidelines
- Outfits participants with correct safety equipment, makes adjustments, and properly attaches equipment
- Inspects all safety equipment to ensure proper function
- Ability to assess and assist in possible emergency situations and help scared participants
- Ensures the daily operation adheres to operating procedure guidelines
- Provides outstanding customer service and engages in suggestive selling
- Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
- Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
- Ensures attraction adheres to the highest standards of cleanliness, presentation, and service
- To work on the Ropes Course, candidates must successfully complete ropes course and annual training covering operating procedures and technical competencies
- Assists in other retail outlets/attractions as needed
- Adherence to all standard operating procedures related to the role
Basic Qualifications & Skills
- Must be 18 years or older to work the Ropes Course; 16 years or older to work in other Attractions areas
- Some High School education or equivalent
- Must be comfortable being at heights of 30 feet or more for extended periods of time
- Flexibility regarding scheduling based on business demands
- Experience utilizing basic math skills with ability to add, subtract multiply and divide
- Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
- Successful completion of a criminal background check and drug screen
Desired Qualifications & Traits
- Previous experience demonstrating strong customer service
- Ability to multi-task and prioritize a variety of tasks with minimal direction
- Previous experience with cash transactions and Point of Sale systems
- Proven teamwork skills
- Enthusiastic and energetic
- Comfortable working in varying weather conditions
Physical Requirements
- Ability to lift up to 30 lbs.
- Able to sit and/or stand for long periods of time and climb multiple flights of stairs multiple times daily
- Ability to bend, twist, and stretch
- Ability to work in a loud environment with flashing lights
- Capable of fully extending arms overhead
- Dexterity to pinch/squeeze with force
- Candidates with a history of neck, back, shoulder, wrist, arm, and/or knee injuries may have difficulty with this position
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
