What are the responsibilities and job description for the PBX Operator position at Great Wolf Lodge?
WAGE STARTING AT $16.00/hour
At Great Wolf, our PBX Operator is the heartbeat of the hotel and is responsible for processing all incoming and outgoing communications in a friendly, professional manner.
Essential Duties & Responsibilities
- Greets individuals over the PBX in a professional, caring and courteous manner
- Responds to guest inquiries and complaints and escalates concerns to appropriate leadership
- Dispatches guest requests and concerns to appropriate department utilizing HOTSOS
- Assists potential guests by providing detailed information regarding room types, amenities, pricing, booking reservations and upselling
- Provides receptionist service over the PBX, and direct calls to the appropriate department in a professional manner
- Contacts appropriate personnel or services during emergency situations
- Adheres to all resort and department policies, procedures and goals
- General office functions as assigned to support the department efficiency
Basic Qualifications & Skills
- High School Diploma or equivalent (may have current enrollment)
- Must be flexible regarding schedule, based on business demands
- Previous experience demonstrating strong customer service
- Successful completions of a criminal background check and drug screen
Desired Qualifications & Skills
- Previous PBX experience, or similar phone/switchboard system
- Ability to multi-task and prioritize a variety of tasks with minimal direction
- Proven teamwork skills
- Enthusiastic and energetic
- Excellent communication skills
Physical Requirements
- Ability to lift up to 20 lbs.
- Able to sit and/or stand for long periods of time
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
