The Long-Term Care Ombudsman Program (LTCOP) offers advocacy and assistance to seniors and dependent adults; clients are residents in long-term care facilities within the Kern County Area. Services are provided by staff, and volunteers certified by the State Long-Term Care Ombudsman.
The LTC Volunteer Coordinator is responsible to ensure the program remains well-staffed with volunteers, and that the interests of volunteers are served. One of the primary duties is to actively recruit volunteers by using various marketing tools, including volunteer databases, e-mail letters, and outreach events. Volunteers dedicate their time, so their services contribute a large portion to the organization's functions. It is important that they feel appreciated and stay informed by communication with existing and new volunteers.
In order to succeed in this position, the coordinator must adhere to the values of the Long-Term Care Ombudsman Program, and convey its purpose to others. Other skills required to be successful in this position include but are not limited to the ability to be detail-oriented and organized, as there may be many projects that require attention at the same time, along with excellent verbal and written communication skills. The coordinator may be called upon to assist with the supervision and coordination of cases and assigned activities to volunteers.
The employee will hold the confidential information received from GBLA and clients in strict confidence and will exercise a reasonable degree of care to prevent disclosure to others.
1.Complete LTCOP volunteer training.
2.Assist with recruiting, screening, interviewing, and training of new volunteers.
3.Assist with reviewing cases and assign appropriate volunteers, in consultation with the LTC director.
4.Prepare and distribute assignment documentation.
5.Help develop action plans and ongoing strategies for advocacy.
6.Maintain and update volunteer files.
7.Assist and support volunteers as needed and when requested.
8.Assist volunteers and office staff with the completion of volunteer reports or forms.
9.Provide office coverage as required
10.Prepare volunteer evaluations and surveys as assigned.
11.Gather and enter volunteer reports into the Ombudsman System database
12.Produce and complete reports as required.
13.Oversee assigned volunteers and assist with identifying needs.
14.Attend in-service training events and assist with coordination if required.
15.Assist with volunteer appreciation events.
16.Attend conferences/seminars/meetings as required.
1.Bachelor’s degree and at least two (2) years of relevant work experience; or other combination of education and two (2)years’ work experience that demonstrates the necessary skills to meet the duties and responsibilities of the position.
2.Successful completion of the State Ombudsman Certification training and Live Scan fingerprinting.
3.Ability to communicate with supervisor and empower volunteers to be effective in their roles.
4.Experience in recruiting, screening, training, and retaining volunteers.
5.Ability to work cooperatively with different types of personalities.
6.Must be able to interview effectively in a variety of settings.
7.Demonstrate ability to communicate effectively in writing and orally.
8.Ability to recognize, communicate and document crisis situations.
9.Must be proficient in Microsoft Office Programs, Word, Excel, and PowerPoint.
10.Must have a valid California Driver’s License, automobile insurance, and reliable transportation.
11.Bilingual (English/Spanish), desirable
12.Regular and reliable attendance.
**Full-Time, Non-Exempt position with an hourly wage
Job Type: Full-time
Pay: $31.00 - $33.00 per hour
Benefits:
Schedule:
COVID-19 considerations:
https://www.gbla.org/gbla-statement-on-covid-19/
Education:
Experience:
Work Location: In person
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