What are the responsibilities and job description for the Optician position at Green Eye Care?
JOB TITLE: Optician
DEPARTMENT:
REPORTS TO: Optical Manager
FLSA STATUS: Non Exempt
DATE PREPARED: February 2023
DATE REVISED:
The Optician supports team goals, values and philosophy by exhibiting the following behaviors: excellence, quality service, commitment and accountability. As a member of the team, performance includes demonstration of the following accountabilities: communication, teamwork and job knowledge.
POSITION SUMMARY
The Optician is responsible for demonstrating excellent customer service by assisting patients and the optical manager/ optician in the optical center.
ESSENTIAL FUNCTIONS include the following:
- Advises and assists patients in selection of frames and lens, including the selection of color, shape and size.
- Takes measurements to determine size, shape and specifications of lenses and frames for each patient.
- Verifies prescription using specialized equipment.
- Works up optical order for eyewear and processes the eyewear order via the fax/phone.
- Calls patients to pick up eyewear/replacement contact lenses.
- Dispenses eyewear/replacement contact lenses to patients.
- Orders and stocks supplies as needed, according to Green Optical guidelines and as approved by the optical manager.
- Instructs and assists patients on care of glasses and other equipment use.
- Responds to patient inquiries regarding questions.
- Serves as liaison to vendors and physicians, as requested by optical manager.
- Receives payments from patients and enters into NextGen System.
- Maintains optical inventory database as directed by the optical manager.
- Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
None
KNOWLEDGE, SKILLS, & ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Good problem solving and decision-making skills- Good interpersonal and customer service skills
- Good dexterity
- Good computer skills including use of standard office programs
- Ability to perform tasks in a timely manner
- Ability to speak, read, and write in English
- Ability to pleasantly and effectively communicate both orally and in writing
- Ability to operate standard office equipment
- Ability to concentrate, think, and learn
- Ability to hear, see, sit, stoop, kneel, crouch, reach, lift, push, and pull.
EDUCATION AND/OR EXPERIENCE
Highschool diploma or equivalent required. A minimum of 1 year previous optical experience preferred.