GROCERY MANAGER

Overview.
The Grocery Manager ensures that the Grocery, Dairy, Frozen Foods, and Middle Aisle departments are well managed, resulting in a positive shopping experience for Green Zebra Grocery customers.

The Grocery Manager is very involved with the department employees and assists in hiring, coaching, and training employees, as well as conducting meetings and scheduling.

This position is essential in ensuring that products are handled properly, rotated to ensure freshness and that date controls are performed. Also responsible for ordering, vendor communications, compliance and sanitation, back room inventory and controls, and management of workplace and department safety, as well as reporting, financial control and budget responsibilities.

Work hours include nights, weekends and holidays. Flexibility in store assignment is also required. Handling large sums of cash and closing the store each night in compliance with company standards is required.

We strongly encourage BIPOC, lesbian, gay, bisexual, transgender, queer, non-binary folx and individuals with differing abilities to apply.

The Basics

• Directs and manages all functions and activities of the dairy, frozen, and middle aisle departments to achieve sales and profit standards
• Directs team to deliver outstanding customer service
• Greets customers and maintains good customer relations
• Looks for areas where improvements in service may be required; implements processes, procedures and / or changes to address these issues
• Assists management team in meeting sales, stock loss, labor objectives, and margin goals
• Helps to manage labor costs and reduce losses due to shrink, damage and pilferage
• Monitors temperature of cases, shelves and storage areas and reports any failures to the Store Manager
• Controls inventory to recommended stock levels, to maximize sales and to minimize stock loss
• Orders product and supplies to meet customer requests and manage gross profit goals
• Keeps stock room clean, orderly and maintains back room inventory levels
• Properly handles resets according to schedule, including deleted and new merchandise
• Ensures weekly sales items are ordered, stocked and available to our customers
• Monitors all vendors to ensure proper adherence to Green Zebra Grocery Standards
• Assists in preparation of store for physical inventory counts
• Assists with and / or oversees the unloading of trucks from distribution centers
• Verifies all deliveries against invoices, notes shortages and overages and reports them to the appropriate supplier
• Enforces and follows department practices regarding the receiving and stocking of product to ensure freshness and quality
• Participates with store merchandising (i.e. building displays, stocking, holiday and seasonal merchandising) in order to meet the profit objectives of the department
• Hiring, training, development of staff
• Schedules assigned employees and determines work assignments that most effectively utilize their skills and abilities
• Oversees and directly participates in on the job training efforts in the department
• Manages department staff to include interviewing, hiring, training and development, delivering on time performance appraisals, providing feedback, scheduling, counseling and terminating

Quality and Safety

• Follows maintenance and sanitation procedures established by Green Zebra Grocery for coolers and freezers; reports problems to Store Manager.
• Follows and enforces fresh product offering, by ensuring proper rotation and organization of product and removing out-of-code items.
• Ensures placement of only saleable merchandise on the grocery shelves, paying particular attention to code dates.
• Ensures that all federal, state, and company regulations and standards for product freshness, food safety, weights and measures, store safety, employee safety, refrigeration, and sanitation are met.

• Minimum of three (3) years of experience in the retail grocery industry.
• Minimum of two (2) years at managerial or supervisory role which includes responsibility for managing a department/team within a multi-department operation within the retail, hospitality or service industry.
• Strong knowledge of local and natural foods
• Broad functional experience in sourcing, purchasing, merchandising, inventory control/receiving and staff training
• Demonstrates interest in researching trends and best practices to provide education and efficiencies for improved results that challenges standard practices

Physical Requirements:
The physical demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with differing abilities to perform the essential functions. Please see The People Team if you feel an accommodation is necessary.

• Regularly required to be stationary for extended periods of time that may include but is not limited to cashiering or data processing.
• Regularly required to position theirself to access items on the ground, above them, beside them, behind them and beyond normal reach, including but not limited to underneath desks, across surfaces or on top of shelving.
• Regularly required to ascend and descend ladders to gain access to product and/or work areas.
• Regularly required to move around the store to assist customers, aid in shelving product, product counts and other duties as required.
• Regularly required to move items up to 50 pounds with or without assistance.
• Regularly exposed to an environment that may be dusty.
• Regularly exposed to wet environments.
• Regularly exposed to an environment that has fresh fruits, vegetables, houseplants and flowers.

Important Notice:
The job duties, responsibilities, requirements & conditions, physical requirements and work environment listed in this job description are examples of the tasks that a staff member may be required to perform. Green Zebra Grocery reserves the right to revise the job description at any time and to require staff members to perform other tasks as circumstances or conditions of business change.