What are the responsibilities and job description for the Retail Trainer position at GREENFIELD SAVINGS BANK?
Position Title: Retail Trainer
Reports to: Retail Training Specialist
Summary:
This position is responsible for training execution within the Retail department. Working with the Retail Administrative team, they will provide assistance to Retail staff as needed and as directed by the Retail Training Specialist.
This position includes but is not limited to the following responsibilities:
- Responsible for conducting new hire teller training
- Responsible for developing and implementing ongoing training for tellers
- Works with Contact Center on new agent training
- Conducts one on one training in branches and contact center as needed
- Facilitates courses for GSB University as directed by Training Specialist
- Periodically assists with branch staffing needs
- Contributes to building a positive team environment
- Responsible for compliance and understanding of the Bank’s policies, procedures, and legal guidelines, both new and existing.
- Assumes responsibility for self-improvement through training courses (internal and external) as well as personal curiosity and inquisitiveness
- Perform other responsibilities and duties, as assigned.
Requirements:
- 1-2 years of training experience preferred
- 3-5 years of retail banking experience
- Up to 50% travel in Franklin & Hampshire County. Valid driver’s license required; able to travel freely and without restriction
Skills and Abilities:
- Punctual, dependable, and knowledgeable; a role model for new and current staff
- Superior communications skills, written, oral, and presentation
- Superior interpersonal and customer service abilities
- Ability to resolve problems quickly and with sound judgment
- Ability to work independently, as well as follow direction/instruction, as warranted
- Demonstrated ability to maintain flexibility in a changing environment
- Ability to maintain confidential customer, employee and Bank information in a responsible and secure manner
- Must be proficient in use of Word, Excel, PowerPoint, and course authoring tools
Greenfield Savings Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity and/or expression, national origin, disability status, protected veteran status, age, marital status, or any other protected class.
