What are the responsibilities and job description for the Order Processor position at Greenheck Group?
Interested in working with one of the market's leading manufacturers? Greenheck Group is a leading growth-focused, environmentally conscious, commercial HVAC manufacturer. Join our team which proudly designs and manufactures the most comprehensive line of ventilation products in the industry. The Greenheck Group is a dynamic multi- branded international organization. Our equipment is used worldwide in commercial, institutional, and industrial facilities, ranging from comfort ventilation to manufacturing processes. Our efficient products improve comfort, safety, and health of lives across the planet. Since 1947, we are deeply committed to helping you “Build Your Future,” through professional growth, challenging leadership roles, and exciting opportunities around the world.
Your Opportunity
The Order Processor is responsible for the accurate on-time processing of various types of sales orders, analysis of transaction warnings, and the ability to resolve or coordinate the resolution with other teams.
What You’ll Be Doing
The proceeding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity, genetic information, age, national origin, disability, veteran status, sexual orientation, marital status, military status, or any other characteristic protected by local, state, or federal law.
If you're looking for a place to grow while working with happy, enthusiastic, values-based people, you'll enjoy your career with us!
Your Opportunity
The Order Processor is responsible for the accurate on-time processing of various types of sales orders, analysis of transaction warnings, and the ability to resolve or coordinate the resolution with other teams.
What You’ll Be Doing
- Under general supervision, review and process orders received through the direct order entry system.
- Assist in meeting and maintaining company objectives of on-time order processing by releasing orders by their respective cutoff times with a high priority.
- Check orders for accuracy and notify appropriate staff of discrepancies.
- With guidance, check and highlight special design request (SDR’s) and flag orders for additional processing and review.
- Meet tight deadlines for rush orders coming thru direct order entry, emails or change coordination processes if applicable.
- Understand and follow order processing documentation and guidelines to complete daily tasks and determine next steps.
- With direction, process basic sales order changes and gain knowledge in the diverse amount of change order requirements to support the Order Processing role.
- Consult with internal team members and external Reps partners as needed for necessary order information and accuracy.
- Consult with Regional Manufacturing Facilities for order coordination as required.
- With direction, could assist other BU Order Processing with standard or simple processes.
- Ability to perform simple troubleshooting for common order errors.
- Verify and confirm header information, rep specials, incoterms, part numbers, pricing, multiplier use, Order Entry notes and shipping instructions.
- Notify supervisor or appropriate sales staff of discrepancies.
- High school diploma or equivalent is required; Associates degree preferred.
- 0-2 years of relevant work experience in customer service
- ERP System (SAP) knowledge is a plus.
- Prioritization and multi-tasking ability
- Customer service skills, fluent in computer programs (i.e., Microsoft Office) and the ability to work under tight timelines.
- Our benefit packages and salaries are among the best in our industry. Benefits may vary slightly by location, but usually include:
- Health insurance
- Prescription drug benefits
- Dental insurance
- Paid vacations and holidays
- 401(k) Retirement savings plan
- Employee Assistance Program
- Flexible spending accounts for medical or dependent care expenses
- Tuition assistance
- Employee Wellness Program
The proceeding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity, genetic information, age, national origin, disability, veteran status, sexual orientation, marital status, military status, or any other characteristic protected by local, state, or federal law.
If you're looking for a place to grow while working with happy, enthusiastic, values-based people, you'll enjoy your career with us!
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