What are the responsibilities and job description for the Specialist, IT position at GreerWalker LLP?
Description
Looking for an IT Specialist to be responsible for providing technical assistance with computer systems, hardware and software.
Requirements
JOB RESPONSIBILITIES:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware via phone, email, and screen sharing sessions.
- Be able to Install and configure computers, monitors, and peripherals such as printers, scanners, and related hardware .
- Keep up-to-date on current technologies through self-study and assigned Continuing Education.
- Assist with managing company Intranet and provide support .
- Assist IT team with various projects including Write/update training manuals and user guides.
- Identify and escalate support situations requiring urgent attention
- Ability to work effectively in a fast paced environment
- Good interpersonal skills, customer service, communication and troubleshooting skills
- Self-managed, highly motivated and have a strong drive for results.
- May be required to work light overtime.
Proficient use and troubleshooting skills in the following areas:
- Microsoft Windows
- Microsoft Office Suite
- Zoom/Teams
- Mobile Devices (Apple and Android)
- Local / Network Printer Support
- Remote Access Knowledge
EDUCATION and EXPERIENCE
- Experience in Microsoft CoPilot and ChatGPT a plus
- BS degree in Information Systems, Computer Science, Information Technology Studies or equivalent experience
WORKING CONDITIONS:
- Ability to lift and carry IT equipment (monitors, workstations, printers, etc.)
The duties described above are the general nature and levels of work performed, but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Job incumbents may be asked to perform other duties as needed and/or required. This position description is not a contract for employment and GreerWalker LLP reserves the right to revise this description at any time.