What are the responsibilities and job description for the Customer Service Coordinator position at Greif?
Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.
Key Responsibilities
- Interacts with customers via telephone, email, online chat, or in person to provide intermediate level support and complex information on products or services.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
- Contacts customers to respond to complex inquiries or to notify them of claim investigation results or any planned adjustments.
- Collects and enters orders for new or additional products or services.
- Supports inside and outside sales.
- Updates and maintains files, including data entry.
- Fields first level escalated and complex customer problems and needs; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues.
- Trains new Customer Service Coordinators.
- Performs other duties as assigned.
Education and Experience
- Typically possesses a high school diploma and 2-4 years of experience.
Knowledge and Skills
- Demonstrated skills in verbal and written communications.
- Solid knowledge of product.
- Proficient computer skills with the ability to learn new software.
- Good knowledge of basic office equipment (i.e. copiers, fax machines, calculators, etc.).
- Good organization and data entry skills.
- Good attention to detail.
- Self starter that can work with minimal supervision.
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Cincinnati, OH: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Microsoft Office: 1 year (Preferred)
- Sales: 1 year (Preferred)
Work Location: One location
Salary : $18 - $25
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