What are the responsibilities and job description for the Driver Dispatcher position at Greyhound?
The Dispatcher will work closely with Company leadership and field operations to ensure resource demands are met. This mission critical role will receive and dispatch calls from Drivers and field management, handle all incident and collision reports, and use problem-solving skills to resolve capacity issues as they arise.
Key Duties
- Adjust operational plans by assigning Drivers to open schedules and transitioning Drivers to different locations, ensuring that the number of available coaches meets the schedule demand
- Receive all incoming incident and collision calls, complete the necessary reports and communicate to appropriate personnel
- Document and report on the status of schedules and operational capacity in assigned geographical area for the future 12-24 hours
- Utilize active listening skills and exercise considerable diplomacy to establish and maintain good working relationships with internal and external customers and Company departments
- Keep track of DOT and FMCSA regulations and understand union Collective Bargaining Agreements to ensure compliance with Driver operations
Qualifications
- High School Diploma (Required)
- College Degree (Preferred)
- 1 year of customer service experience
- Must be willing and available to work a variety of shifts in a mission critical 24/7 environment, including nights, weekends, and holidays
Skills
- Excellent verbal and written communication skills
- Ability to make quick decisions and solve problems
- Proficiency in MS Suite: Outlook, Excel, Word, and Teams
- Thorough knowledge of United States geography
- Ability to work independently with little supervision and prioritize multiple tasks
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