What are the responsibilities and job description for the Field Applications Engineer position at GridPoint?
GridPoint is a smart building technology leader with a mission focused on enabling the world’s transition to an efficient and sustainable future through smart, grid-connected buildings. Our hardware-enabled subscription offerings bridge the gap between commercial businesses, utilities, and technology partners to support grid modernization and bring outdated energy infrastructure to the 21st century. Powered by the best data, our platform is designed to identify best-fit energy strategies, reduce waste, and make buildings smarter through controls, automation, and machine learning.
If you are passionate about building a clean and energy efficient future, working cross functionally to deliver industry leading products and making a real difference in the Smart Buildings industry…. then this may be the perfect job for you!
Job Summary
GridPoint is growing rapidly. Our product is delivered as an equipment-enabled energy management subscription service, we rely on a delivery process that is seamless for our customers. The Field Applications Engineer is a part of that streamlined delivery process and must be very knowledgeable in commercial electrical, commercial mechanical systems, and building automation systems. This position is an subject matter expert in the application of energy control systems, RS485 networks, BAS communications such as BacNet, and troubleshooting of such systems. A Field Applications Engineer’s responsibility includes supporting installation subcontractors in the proper installation and operation of GridPoint systems, supporting GP service operations, and supporting GP Sales organization when necessary. This position is a field position expected to be in the field daily with some light office work primarily in a sole role.
Essential Duties/Responsibilities
- Remote position ideally based in Sacramento area and onsite support for subcontractors installing GridPoint equipment to ensure proper installation/operation achieved.
- Onsite support for GP Project Managers and/or Program Managers for Enterprise deployments and other high visibility customer deployments to ensure a successful launch.
- Manage delegated service calls in assigned territory as directed by GP service manager.
- Work with Engineering to gain in-dept knowledge of new products and features and provide feedback.
- Work with Operations teams to expand their system operation and support knowledge.
- Review building drawings, schematics, installation documentation and 3rd party equipment documentation to assist installers and internal teams in best installation solutions and troubleshooting
- Troubleshoot and resolve issues with equipment communication, hardware and software failures and other required duties for Gridpoint products.
- 100% Travel possible at times within assigned territory (in field position) with some overnight travel.
Education/Experience
- 5 years of experience in a field service position and/or service support position – Electrical, HVAC, Controls or combination of the three.
- Understanding of building automation, HVAC and electrical systems required
- Must be able to manage multiple projects simultaneously
- Must be able to communicate effectively in a technical environment
- OSHA 10 Hour and OSHA 30 Hour – if not already received, then willing to take course
- Proficient skills in Microsoft Office (Word, PowerPoint, Excel, Visio)
GridPoint is an EEO Employer M/F/D/V