Office Manager

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Mount Valley Foundation Services, A Groundworks Company, is seeking a talented Office Manager to join their team at our Greenville, NC location! Mount Valley Foundation Services, A Groundworks Company, specializes in helping homeowners with their foundation repair, basement waterproofing, crawl space encapsulation, and concrete needs. Our top priority is providing high-quality home repair solutions and personalized service across South Carolina, and parts of North Carolina and Georgia. With fully trained technicians, industry-leading products, and nationally backed warranties, Mount Valley is here to restore your foundation or crawlspace. As an Office Manager, you'll respond to customer inquiries, will provide support to the Production Manager and Superintendents. The Office Manager supports business developmental duties through administrative support requiring independent thinking and ability for problem solving. Job Responsibilities Serve as customer advocate and insure that, at ALL TIMES, operations are fully engaged and connected with our customers Support Production Manager and Superintendents with job costing, scheduling and day to day operations office support Work closely with Production, Call Center, Field Sales, Production, and Sales Operations to provide customers with direct to homeowner assistance and customer service, insuring the customer’s experience is very positive Communicating and working with Accounting and Human Resources to deal with the day to day needs of employee administration support such as hiring and timekeeping. Manage Production Administrative support team Track and monitor progress and improvements and report routinely to Production Team, General Manager and Leadership Process information and take detailed notes Handling multiple customer interactions and insuring thorough follow-thru and resolution of any issue or problems Communicate clearly with customers (internal & external) using courtesy, tact and diplomacy. Problem solve and strongly interact with all departments to rapidly deal with customer concerns, problems All other duties as assigned Qualifications Technical degree preferred but not required with supplemental work experience 2-4 years of work experience in management with direct customer service and interaction preferred Construction or home services experience is a plus Requirements Full-time Onsite: 300 South Ave, Spartanburg, SC 29306 Ability to work varied hours/days, or extended hours as business dictates including evenings and weekends as needed What we provide for our employees Competitive base salary with bonus potential The best-in-class training programs An opportunity to be part of a leadership team of the nation's fastest-growing foundation repair company. Competitive and rewarding family-oriented culture Advanced leadership training opportunities Benefits include Medical, Dental, Optical, Long/Short Term Disability, Life insurance, 401(k) with a company match after applicable waiting periods Paid time off including 6 holidays We take pride in our exceptional growth—because it means that we’ve built our company and solutions on a rock-solid foundation. Every day, every employee has the opportunity to play an impactful role in changing an industry, setting a new standard, and delivering solutions that our customers love. True to our values, we've done the right things from the beginning, setting the stage for an even brighter future. Join us as we charge ahead!