Product Manager, Platform Services

Position: Product Manager, Platform Services

Department: NC Product Management- Product Development

Reports To: Director of Product Services

Status: Exempt

WHO WE ARE: Grover Gaming, headquartered in Greenville, North Carolina, is a software design and development company that specializes in electronic gaming throughout the United States and Canada. Having more than 300 employees located in seven states, we are working every day toward building a strong foundation of humble, passionate people, effective processes, and superior products. Our dedication to customer service, adaptability, and a diverse range of products has solidified our position as a global leader in the electronic gaming industry, leading to our second year on Inc. Magazine’s list of fastest growing companies in 2020 at #194. Grover Gaming strives to support local communities and has helped raise over $300 Million for charities through its partnerships in charitable gaming markets.

SUMMARY: Product Managers are responsible for proactively launching and optimizing Products based on consumer demand, competitive analysis, and regulatory requirements. Product Managers require a strong knowledge in software and hardware product development with a proven record of delivering solutions that improve functionality, productivity, and overall lifecycle experience. The Product Manager, Platform Services will champion and drive reporting, analytics, internal tools, integrations, and service-based product initiatives within Product Services while leading a cross-functional team dedicated to improving customer experience and organizational efficiency.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

RESPONSIBILITIES:

• Establish, own, and drive strategic vision and scope with the commercial, development, and operations teams to promote development and launch of industry leading products
• Ability to present highly technical concepts to a wide variety of individuals potentially with limited technical knowledge.
• Function as primary point of contact for any Platform and/or Service based product related questions from the development team, hardware team, and operations in support of development, commercial, and operational activities
• Develop relationships with all stakeholders (internal and external) to facilitate research, data collection, strategy alignment, and tactical planning to successfully bring products to market and manage the overall product lifecycle
• Define, scope, and drive development of tools, reports, and visualizations for analytical evaluation to be used for monitoring various KPIs and performance that meet business and technical needs
• In working with the various departments across the organization, identify and drive development of internal tools, integration, and automation that drive effectiveness and efficiency within the organization
• Provide leadership and day to day management of team that includes a UI/UX Designer, Data Analyst, Technical Writer and Specialist that dedicated to developing solutions that improve internal/external customer experience, organizational efficiency, and analytic services to inform business decisions.

REQUIREMENTS:

• Bachelor’s Degree in Computer Science, Business, Statistics, or a similar field
• 3-5 years’ relevant experience in Product development and/or management; Preferred as associated with SaaS, Internal Platforms, or Analytics based Products
• 2 years’ experience leading a cross-functional team dedicated to solution development
• Experience managing solution development from ideation to release with the ability to prioritize and adapt according to demand
• Experience using Microsoft BI tools, SQL, Azure Cosmos DB, LiteDB, MongoDB, and SQLite and additional data technologies
• Ability to develop positive relationships and communicate effectively with customers, developers, QA analysts, producers, and executive leadership team
• Excellent oral and written communication skills
• Excellent problem identification and solving ability

WORK ENVIRONMENT: The usual work environment is typical of an office environment. It is expected that an individual in this position will travel 10-25% within assigned Product Markets. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate with no material or weather-related hazards except those associated with travel.

This Job Description is to be used as a guide for accomplishing Company objectives. The description incorporates the most typical duties performed and covers only the primary functions and responsibilities of the position. It is recognized that other related duties not specifically mentioned may also be performed. The inclusion of those duties would not alter the overall evaluation of this position.