IT Operations Manager

IT Operations Manager
Location: Bethesda, MD   
 
GRSi, a forward-leaning professional technical and engineering services company across Federal, National Security, Intelligence, and Commercial industries, is experiencing steady organic growth. Our next-level solutions and support have earned us national accolades and the trust of our clients for over two decades. With continued growth comes opportunity, and we are currently searching for an IT Operations Manager. This position is based in Bethesda, MD.  

Responsibilities: 
- Apply leadership and management practices that engage project teams and support collaboration across functional groups. 
- Establish and maintain cooperative working relationships with a diverse group of staff members, stakeholders, and customers. 
- Collaborate with key stakeholders to establish, communicate, and implement program strategy. 
- Work with stakeholders to define clear program objectives, agree on priorities, communicate progress updates, resolve conflicts, and evaluate organizational impact. 
- Identify and implement key performance indicators (KPI’s) to monitor and assess program performance. 
- Analyze program and project management needs and tailor industry best practices to suit the customer environment. 
- Apply a wide range of traditional and Agile principles/practices to provide responsive and effective management solutions. 
- Establish continuous improvement processes to progressively mature the program and performance across operations and projects. 
- Work with key stakeholders to develop an adoption or organizational change management strategy in support of the program’s new operational processes. 
- Work with project managers to develop risk management strategies and engage appropriate stakeholders to mitigate risk, resolve issues, and/or take advantage of opportunities. 
- Establish mechanisms to ensure the required level of program documentation and communication. 
- Mentor as needed to ensure consistency and adherence to standards. 
- Serve as the program point of contact for customer leads and the Program Management Office and provide regular program updates including presentations to the executive audience. 
- Work with Program Management Office and Program Director to ensure appropriate staffing to meet program objectives. 
 
Requirements:
- A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline is required. 
- Certified by PMI as a Project Management Professional (PMP) 
- Requires a minimum of ten (10) years of experience, of which at least five (5) years must be specialized. Specialized experience includes project development and management from inception to deployment, expertise in the management and control of funds and resources using complex reporting mechanisms, demonstrated capability in managing multi-task contracts and/or subcontracts of diverse types and complexity. 
- Must meet all requirements for obtaining and maintaining a Public Trust Clearance. 
 
Desired Qualifications: 
- Master’s degree in Business, Information Systems, or related discipline. 
- Agile certification (Certified ScrumMaster (CSM), PMP-ACP, or equivalent). 
- Ability to engage diverse groups and motivate to collaborate and deliver program vision. 
- Ability to apply strategic and critical thinking to provide the thought leadership necessary to introduce incremental and evolutionary change. 
- Ability to manage complex tasks and adapt to rapidly changing requirements. 
- Ability to analyze problems with a flexible and creative approach and then propose multiple alternative solutions. 
- Ability to effectively and confidently communicate complex concepts – in speaking and writing –with team members and all levels of technical and non-technical customer stakeholders. 
- Self-starter and quick learner with lots of initiative, working independently without day-to-day supervision of tasks and proactively seeking solutions to problems. 
- Excellent attention to detail, quality, and follow-through; commitment to continuous improvement and the elimination of performance variability. 
- Proficient in Microsoft Office (Word, Excel, and PowerPoint), Project. 
- Experience with Microsoft Teams, SharePoint.

The Company:  
Innovation, Collaboration, and Agility - at GRSi these are not buzz words, they're our mantra.  

GRSi is an ISO certified and CMMI/dev-ML3 rated professional services organization with expertise that covers all areas of information technology and professional engineering services -- from systems integration; Agile, Iterative, and Waterfall software development; multi-tier infrastructure support; to full-spectrum cybersecurity and enterprise systems support. Regardless of the program or the task, the excellence of GRSi is all about the people. Our greatest asset is our ability to attract and retain highly qualified professionals and our record growth this past year means new opportunities.  

GRSi is an Equal Opportunity/Affirmative Action employer. Qualified applicants or employees will receive consideration for employment without regard to race, color, religion, ethnic or national origin, ancestry, age, sex, sexual orientation, gender identity, pregnancy (including childbirth or related condition) citizenship, familial status, mental or physical disability status, veteran status, genetic information, other non-disqualifying disability, or any other characteristic protected by law.  

*2021 – Government Contractor of the Year, MD Tech Council, Multi-Year Top5 Tech Company* 

*2020 – Inc. Magazine Fastest-Growing Companies, 6x Honoree* 

*2020 – G2Xchange NXT UP Federal Emerging Technology and Consulting Firms* 

*2019 – MD Tech Council CEO of the Year* 

*ISO 9001:2015, 20000-1:2018 & 27001:2013 Certified / CMMI-ML3 Appraised*