What are the responsibilities and job description for the Account Manager, Merchant Accounts (Mandarin Speaking) position at Grubhub?
About The Opportunity
We’re all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
Why Work For Us
Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you’re looking for a place that values strong relationships, embraces diverse ideas–all while having fun together–Grubhub is the place for you!
The Impact You Will Make:
As an Account Manager in the SMB Merchant Network, you'll oversee a restaurant portfolio, optimizing their Grubhub account, enhancing menu pages, and boosting conversion. Your role involves cultivating restaurant relationships and driving growth.
Duties will include, but are not limited to:
- Remain knowledgeable of, and adapt to, Grubhub’s solutions to facilitate sales and build restaurant relationships, trust and loyalty.
- Support the Merchant Network in consistently meeting and exceeding retention, revenue, and other goals.
- Provide restaurants with industry trend insights and distinctive perspectives, inspiring restaurant owners to innovate their business approach, and fostering a mutually beneficial path to success..
- Assist restaurants in attracting new diners, boosting order numbers, and delivering top-quality service to their diners.
- Update and ensure the accuracy and integrity of all account information
- Respond to restaurant inquiries, account issues and requests or route them to appropriate company departments within turnaround time expectations
What You Bring to the Table:
- Must be able to fluently read, write and speak Mandarin
- Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment
- Bachelor’s Degree or equivalent years of experience and High School degree/GED
- 1-2 years of Sales experience. Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus.
- Native-level fluency in English is required. Candidates fluent in Mandarin or Spanish are strongly preferred.
- Strong verbal and written communication skills
- Confident making outbound dials on the phone
- Proven track record of success in meeting and exceeding goals
- Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem solving; maximizes effectiveness by focusing time in the right areas
- Strong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with Salesforce.com or similar CRM is a plus.
And Of Course, Perks!
- PTO. Grubhub employees enjoy a generous amount of time to recharge.
- Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
- Compensation. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).
- Free Meals. Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
- Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund. Employees are also given paid time off each year to support the causes that are important to them.
Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
If you are a resident of the State of California and would like a copy of our CA privacy notice, please email privacy@grubhub.com.
