The primary focus of the Funeral Home Specialists is to provide administrative support to the Funeral Homes. He/She assists the Funeral Home Manager by planning, coordinating, streamlining, and directing daily workflow as required for the efficiency and effectiveness of Funeral Home operation. Specialists must take a proactive approach in order to ensure that all aspects within the Funeral Home’s operations are met and activities completed. Ability to put into effect company-wide standardized procedures and protocols related to completion of forms, documents and best practices. Aptitude in evaluating, managing, and monitoring information integrity and accuracy, whether electronic, physical or database system. Create and maintain good standing relationships with external and internal customers; willing to constantly meet the needs and/or requests of clients, customers, families, representatives of institutions, and co-workers. Implement and enforce company policies and procedures as well as state and federal requirements related to Funeral Law compliance. Maintain a presentable customer-oriented environment by reporting and keeping track of necessary repairs, maintenance of equipment, and assisting in light upkeeping.
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Essential Responsibilities:
- Performs necessary assessment of daily functions and operations in order to meet the expected results and deadlines.
- Mainly responsible for EDRS processing and acquiring of Death Certificates (DC’s) and permits of final disposition within a timely manner.
- Responsible for completing and obtaining all necessary for final disposition.
- Accurately processes at-need contracts, addendums, vital statistics, and related forms; assess the validity of information.
- Responsible for managing data/information entered into our information system.
- Ability to compile and generate data for required reports; evaluate and manage the data and develop strategies for improvements.
- Maintains, verifies receipt of, and oversees inventory of merchandise, products, office and prep room supplies.
- Ensures that the coordination of pre-funeral service arrangements are adequate, delivered on-time, and meet company customer service standards.
- Responsible for the collection responsibilities and functions of the funeral home.
- Responsible for Petty Cash processes, standards, and best practices at the funeral home.
- Manages cash and/or client payments; adheres to cash handling/collections policies and procedures. Cash handling is required for this position and complying with Policies and Procedures is mandatory.
- Identify the needs of the families and guide them in planning and choosing the right service and merchandise for their loved one.
- Interact and be attentive to clients/families funeral arrangement needs and requests; seek to establish comfort and understanding in a professional manner.
- Appropriately answer phone calls, gather and document necessary information from clients according to company protocol.
- Engage clients/families and promote on-site visits or a facility tour, and introduce participating staff.
- Ensures that the coordination of services and details of the funeral arrangements are met with the best quality of customer service and in a timely manner.
- Processes at-need contracts and required legal forms accurately and thoroughly.
- Prepare and organize the arrangement room with proper forms, casket booklets, and other tools necessary for completion of the arrangement packet.
- May need to assist in the prep room for preparation and/or shipment confirmation of the decedent.
- Ensure that the prep room has necessary embalming supplies readily available.
- Adhere to company procedures, state and federal regulations concerning proper methods in the care of descendants.
- Ensure all necessary funeral service merchandise is ordered and received in a timely manner.
- Administer the retrieval of decedents cause of death information from physicians, hospitals, and/or involved institutions.
- May assist with providing Death Certificate (DC) to family, offer Legal Forms Program (social security, life insurance, and other benefits), inform family of annual memorial service, and grieving program for all at-need customers within two weeks after funeral services.
- May assist in coordinating times and dates of services with all Vendors and Staff to perform a professional funeral service providing information to/from: Airlines, Contacting the Churches for services, Removal services, Flower shop.
- May assists clients/families (walk-ins or over the phone) by providing adequate description or option of services, pricing, merchandise, programs, schedules, memorial items and all related funeral service costs or processes.
- May assist with composing personalized memorabilia: pictures, music, mementos, DVD’s, prayer cards, etc.
- May assist with ensuring proper video streaming, if any, or music is conducted during funeral services.
- May assist with extending quality of care by accompanying or meeting with the family at church or cemetery as needed.
- May need to complete administrative runs when needed or required by management; be able to use a personal vehicle.
- Responsible for maintaining personal timekeeping records and abiding by all timekeeping policies.
- Must follow strict safety protocol and procedures set forth by company safety programs and industry standards.
- Required to act as a back-up for Funeral Home Manager and/or Funeral Home Planner when needed.
- Other duties as assigned by Management.
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Other duties as assigned by Management.
Knowledge, Skills & Abilities:
- Excellent customer service skills; able to communicate politely, professionally, and appropriately with clients, staff, and third-party associates; Good verbal and written communication skills.
- Able to speak, read, and write English and Spanish.
- Intermediate or advanced computer skills.
- Proactive, quick thinker, and able to provide resolutions.; ability to work effectively with others.
- Honest, open minded, must be compassionate and courteous.
- Attention to detail, complete tasks on time, ability to multitask and follow instructions.
- Flexible and adaptable to changing schedules; required to work evenings and weekends as needed.
Requirements & Qualifications:
- High School or GED equivalent required; Associates degree or bachelor’s degree preferred; Current students seeking to attain a degree in Mortuary Science welcomed.
- Previous experience within a funeral home preferred.
- Professional appearance including appropriate dress is required.
Certification/License:
- Employment is subject to Certification of Funeral Law and applicable licenses required; the company will provide certification within 3 months of employment.
- Must attain EDRS License within the first 90 days.
- Safety and prep-room compliance training; may be completed within 3 months of employment commencement.
- Driver’s License and Car Insurance; acceptable driving record.
Safety/ Physical Capacities:
- Must be able to lift 50 lbs. or more.
- Must be able to stand, sit, lift, pull, push, and kneel for long periods of time.
- The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions.
- This job operates in a professional environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.
- Immunization of Hep B required.
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Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Night shift
- Weekend availability
Supplemental pay types:
Ability to commute/relocate:
- Ontario, CA 91762: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Funeral Home: 1 year (Required)
Language:
- English and Spanish (Preferred)
Work Location: One location