Phone Loan Associate

The Specialist, Business Process Management creates and analyzes key business metrics which will help understand and drive the business. The incumbent is responsible for providing reporting, analysis and operational support to Santander's various functions and management and is the go to person for booking forecasting, territory management, data hygiene and analysis.

Analysis of workflows to improve quality and lead time, while reducing errors in processes. Assists with key sales planning activities during planning and budgeting cycle. Builds models to analyze bookings and pipeline trends, productivity, performance. Communicates with internal partners as well as external vendors on a daily basis. Develops recurring reporting aimed to improve existing processes and identify areas of opportunity. Investigates and answers inquiries/issues regarding index data. Maintains a thorough knowledge and awareness of legal requirements, regulatory environment, and legislative changes. Presents findings and recommendations to drive efficiency and effectiveness of the sales teams. Tracks and reports Operating Expenses. Updates weekly, monthly and quarterly bookings forecast and provides insightful reporting on key metrics and analytics to drive company goals., Utilizes business intelligence tool to extract data and present through charts & diagrams.

Bachelor's Dege in Business, Finance, Economics, Mathematics or equivalent field. or equivalent work experience.

0-3 years; Experience in Project management, integration of business processes, systems, and/or products.,0-3 years; Experience with a CRM system (i.e. Salesforce.com) and Business Intelligence tools.

Ability to drive projects and activities to successful conclusion, operating with a high sense of urgency. Ability to manage own workload and work efficiently and meet deadlines. Ability to multi-task and keep initiatives on track simultaneously. Conscientious with strict attention to detail. Demonstrated ability to operate independently with broad general guidance against a framework of defined business objectives. Demonstrated proficiency in Microsoft Excel, Project, PowerPoint and SharePoint. Detail oriented, organized and analytical. Excellent analytical and problem solving skills, combined with strong business judgement and ability to present analysis in a clear and compelling manner,Excellent analytical capabilities including SQL, Excel and relational database skills,Excellent communication and organization skills. Must relate well to all kinds of people, listens and builds constructive relationships, uses diplomacy and tact,Results oriented, attention to detail, ability to prioritize multiple objectives and projects,Shows creativity and innovation in presenting ideas.

Minimal physical effort such as sitting, standing, and walking.

Builds effective working relationships with peers. Collects data and relevant facts to communicate problemsPresents the general outline and direction of the solution. Defines issues accurately and identifies the critical components. Demonstrates the organization's customer service standards. Learns about and diligently follows established risk management policies, processes and procedures. Learns new methods and procedures or modifies them to meet new standards Is positive about new approaches and methods resulting from change. Responds promptly to customer inquiries. Takes responsibility for issues and, with assistance, works to find a solution. Supports the implementation and evaluation of risk management policies, processes and procedures