As Head of Tech for QSC North America, you will act as the single point of accountability to CH Quality and Supply Chain  (QSC) business within region, encompassing manufacturing sites and labs, and end to end customer, consumer facing supply chains and enabling ERP processes and systems (collectively known as QSC). Acts as an Enterprise Leader driving alignment with the Business and across Tech Groups to bring the Business and Tech strategy to fruition; ensuring the appropriate balance and challenge between the organizations. 

Primarily accountable for orchestrating and aligning the following products within the region:

• Manufacturing execution systems
• Manufacturing technical systems
• Engineering systems
• Labelling and serialization
• Warehouse management and distribution
• Supply Chain planning and forecasting
• Supplier collaboration
• Master data management
• Pack management
• NPI
• Supply chain laboratory systems
• Quality and compliance systems
• Influence delivery of other tech global functions into the region (Global Apps, Core Tech and Tech Security and Risk, etc.)
• Overall accountable for Tech value delivery and performance within the region, driving all necessary prioritization and alignment to optimize business outcomes
• Overall accountable for managing strategic and operational technical risk within the region. As part of this accountable for ensuring Compliance and Audit standards are met and ensuring inspection readiness  

This role will provide YOU the opportunity to lead key activities to progress YOUR career.  These responsibilities include some of the following:

Strategic and value delivery

• Through a deep understanding of the various business strategies and needs, develop and influence Tech strategies across all product areas for the regional QSC to ensure they align to enable the businesses to achieve their goals
• To be an advocate and have a deep understanding all business functions in the region, while keeping an enterprise-wide approach to prioritization and investment decisions
• Priorities CH Tech investments in regional QSC, aligning to regional strategies.  Represent and advocate for regional QSC in quarterly Big Room Planning prioritization sessions 
• Own the end to end technology roadmap for the regions aligned to business priorities and taking to account funding constraints and ability to absorb change
• Identify and partner with Product Teams/ Platforms and innovation team to develop opportunities for Tech to create additional value for the business
• Propose experiments on new products and partners with the Innovation and Platforms to initiate, run and where appropriate scale up these experiments
• Builds relationships critical strategic partners to Tech (Tech strategic vendors).  They will broker discussions to introduce innovation via external partners when appropriate.
• Help shape business strategy for region, linking to enabling Tech capabilities
• Deciding for the QSC region on priorities of investments across all business areas balance value, risk, cost and change impact.

Service management and problem solving

• Overall accountable to the business for all aspects of Tech service delivery into the region (from CH and wider Tech, including Core Tech , Global Applications and Tech Security and Risk, etc.)
• To be a point of escalation,  when needed, for issues with project or service delivery
• Own the overall service performance framework for the region
• Where appropriate, proactively drive improvements in service performance
• Proactively manages risk, incorporating risk related investments into overall framework of priorities
• In partnership with Tech Security and Risk, own and manage Tech audit and compliance for region
• Creates a framework for a provide overall leadership over Tech problem solving for the region
  • Problems can be of an operational nature e.g. a service or project escalation which requires navigation through, and influencing of, the many different groups within the Tech organization, or with the business groups themselves
  • Problems can be strategic in nature i.e. which strategies require to be developed/amended to address changing business circumstances – these can be complex and may frequently require innovative or new approaches to be developed and adopted, utilizing both internal and external resources
• Risk based decision making on appropriate risk balanced and Tech compliance and controls

People management

• This role will directly manage Site Tech business partners and factories with the region.
• The role will be responsible for all aspects of performance management and career development for these individuals
• In addition the role will have a wider matrix leadership role across all product teams matrixed in to deliver into the region
• As part of this the role with have a critical part to play in shaping the Tech operating model for QSC and ensuring that all elements of the QSC team are customer / consumer focused and aligned on driving specific business goals
• This role will lead, motivate and influence individuals and teams, building strong dynamics to accomplish objectives

• Decisions on appointment and selection to critical business partnering roles
• Critical influence in decision making on overall Tech operating model for QSC.

Transformation leadership

• This role will contribute to shaping the strategy and approach for all Tech transformations impacting the region as well business transformation requiring enablement from Tech
• The role will be accountable for successful implementation of these implementations.
• This will include but not be limited to leadership in region of
  • Spin of CH business
  • Enablement of supply chain transformation to customer and consumer focused more flexible supply chains, including implementation of Direct to Consumer Supply Chains
  • Agile transformation
  • Transition to product alignment
• The role will manage any people implications from restructuring of Tech within the region
• Decision making on implementation approach for transformation strategies within region

*LI-GSK

Why you?

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:

• Bachelor’s degree
• Experience of leading technology teams in for manufacturing and supply chain management business area in an organisation of global scale
• 5 years Information Technology Operations or Management experience in a similar environment
• Senior stakeholder management and engagement experience
• Experience of leading global transformation both at the strategy and implementation stage
• Experience of driving significant Tech based change programmes across International and functional boundaries
• Understanding Tech Operating Models/Ways of Working, abreast of latest Technologies and their use. Spherically:
  • Understanding of SAP ERP (Enterprise Resource Planning) systems in a manufacturing and supply chain context
  • Understanding of customer focused Supply Chain Technologies, including but not limited to SAP
  • Understanding of foundational technologies enabling the automation and operation of factories
• Demonstrated ability to work in a complex matrix environment

Preferred Qualifications:

If you have the following characteristics, it would be a plus:

• Master’s degree in Computer Technology or Business
• Knowledge of laboratory enabling tech systems
• Experience of working in highly regulated environments.
• Knowledge of the cGMP requirements relevant to the role and understand the Computer Validation requirement in Pharmaceutical Industry
• Agile, Lean / SigSigma or ITIL qualifications or equivalents
• Experience of leading technology enablement of customer/ consumer focused supply chain transformations, including Ecommerce/ Direct to Consumer
• Experience of leading Supply Chain digital transformation
• Experience of leading lab, quality, compliance digital transformation

Why Consumer Healthcare?

Right now, we’re on an incredible journey as we prepare to become the first independent, 100% focused consumer healthcare company. We’re doing this at a time when the work we do has never mattered more. Better everyday health is about improving the health and wellness of the consumers that we touch every year – over a billion and a half of them – and it goes beyond products. It’s about truly helping people manage their health proactively in different ways as consumer needs evolve. With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we’re uniquely placed to do this and to grow a strong, successful business. This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special.

Diversity, Equity and Inclusion

Consumer Healthcare we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.

The current and future success of the New GSK and New CH business is due in large part to the talent that resides in each organization. To ensure stability in the lead up to Separation, individuals who are currently dedicated to either business (New GSK or New CH) will not be able to apply for roles in the other business (including employees in the Global Support Functions and the Corporate Functions) prior to Separation, unless where their role has been placed at risk of redundancy.  An exception process is in place, however cases in which exceptions would be made are expected to be rare (e.g. where a new role represents a significant promotion opportunity). You must therefore discuss this with your line manager before submitting an application

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